Account Manager

About the Role

Al Watania Information Systems (Wisys) is seeking an Account Manager to join their team in Riyadh, Saudi Arabia. This full-time role involves managing and developing strong, long-term relationships with key clients, acting as the primary point of contact for assigned accounts, and ensuring high levels of customer satisfaction. The ideal candidate will have 2-5 years of experience in a relevant field.

Role Purpose

The Account Manager identifies new business opportunities and expands existing accounts through cross-selling and up-selling cloud solutions. This position requires understanding customers' business and technical requirements and translating them into suitable cloud solutions, working closely with various internal teams to deliver comprehensive proposals and solutions.

Key Responsibilities

• Collaborate with Cloud Architects, Presales, Delivery, and Technical teams to develop appropriate solutions and proposals.
• Prepare and deliver commercial proposals, presentations, and solution offerings to customers.
• Manage the complete sales cycle from opportunity identification through negotiation, closing, and handover to delivery.
• Develop and maintain a healthy sales pipeline and provide accurate sales forecasts.
• Conduct regular account reviews and identify opportunities for improving customer engagement and revenue.
• Negotiate contracts, pricing, and commercial terms within company guidelines.
• Monitor market trends, competitors, and emerging cloud technologies to identify new business opportunities.
• Maintain accurate customer and opportunity information in the CRM system.
• Coordinate with internal teams to ensure smooth implementation and delivery of sold solutions.
• Follow up on customer issues and coordinate with relevant teams to ensure timely resolution.
• Achieve assigned sales, revenue, and customer retention targets.

Qualifications and Experience

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
• Proven experience managing B2B technology accounts and developing client relationships.
• Good understanding of cloud computing concepts and services.
• Experience in selling IT services, cloud solutions, managed services, or digital transformation solutions.

Required Skills

• Strong commercial and negotiation skills.
• Experience managing sales pipelines and using CRM systems.
• Strong communication, presentation, and relationship-building skills.
• Ability to work effectively with both technical and business stakeholders.

Work Location

This full-time position is based in Riyadh, Riyadh, Saudi Arabia.