Account Manager

About Doumind

Doumind assists organizations in leveraging data and AI solutions, digital transformation strategies, and enterprise platforms such such as CRM. The company also provides agent automation, IT service and asset management (ITSM & ITAM), and workflow automation to enhance operational efficiency. Doumind supports clients in establishing robust data governance and data management capabilities to ensure reliable and scalable insights. The mission is to enable organizations to become data-driven, efficient, and prepared for the future, serving as a partner for digital transformation in the Kingdom.

The Account Manager Role

Doumind is seeking an Account Manager with 3–5 years of experience to manage and expand a portfolio of client accounts across both public and private sectors. This is a full-time, on-site position based in Riyadh, Saudi Arabia. The Account Manager will serve as the primary point of contact for clients, building trusted relationships, understanding their transformation priorities, and collaborating with Doumind's consulting, solution, and delivery teams to translate these priorities into successful engagements. This role is accountable for client satisfaction, retention, renewals, and account growth across Doumind's offerings in data, AI, automation, and enterprise platforms.

Key Responsibilities

• Client Relationship Management: Manage an assigned portfolio of client accounts, serving as the primary point of contact. Build relationships from operational teams to senior leaders such as CIOs, CDOs, and digital transformation heads. Develop a clear understanding of each client's business goals, data maturity, and transformation roadmap. Lead regular account and business reviews to share progress, gather feedback, and agree on next steps.
• Solution Coordination and Delivery Oversight: Collaborate with Doumind's solution architects, consultants, and delivery teams to shape solutions across data and AI, data governance, CRM, agent automation, ITSM & ITAM, and workflow automation. Monitor project progress, milestones, and outcomes, ensuring delivery meets agreed scope and client expectations. Identify risks or issues early and coordinate their resolution with internal teams.
• Commercial Ownership and Growth: Prepare proposals, presentations, and statements of work, and support RFP and tender responses with the presales team. Own contract, license, and support renewals, negotiating commercial terms in line with company guidelines. Identify upsell and cross-sell opportunities and develop account plans to grow revenue in each account. Contribute to pipeline development and meet or exceed retention, renewal, and revenue targets.
• Account Administration and Reporting: Maintain accurate and up-to-date account records, opportunities, and forecasts in the CRM. Track account health and performance metrics, reporting them to management. Share client feedback and market insights with internal teams to help improve Doumind's offerings.

Qualifications and Experience

• 3–5 years of experience in account management.
• Experience managing accounts with Saudi government, semi-government, or large enterprise clients.
• Familiarity with public sector procurement processes (*, Etimad).
• Exposure to Vision 2030 digital transformation programs.
• Familiarity with Saudi data regulations and frameworks, such as the NDMO data management standards and the Personal Data Protection Law (PDPL).
• Relevant certifications, such as ITIL Foundation, a CRM platform certification, or a recognized sales or account management methodology.

Work Type and Location

This is a full-time, on-site position based in Riyadh, Saudi Arabia.