Administration Support Specialist📣 Job Ad

About the Role

The Saudi Power Procurement Company (SPPC) is seeking an Administration Support Specialist to join its team in Riyadh. This full-time role is crucial for managing operational and service contracts, ensuring the quality of administrative services, and providing robust data analysis and reporting for the department. The specialist will coordinate with suppliers, monitor service performance, and contribute to continuous improvement initiatives, requiring 2-5 years of relevant experience.

Key Responsibilities

• Follow up and manage operational and service contracts, coordinating with suppliers and service providers.
• Contribute to preparing Scopes of Work (SoW) and contract requirements, and evaluate the operational performance of contracts and services.
• Review invoices and financial claims related to contracts and services, verifying compliance with the scope of work and approved performance levels.
• Monitor service performance, measure Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare periodic reports.
• Track beneficiary satisfaction levels, analyze survey results, and submit improvement recommendations related to services.
• Oversee catering, hospitality, food services, and administrative support services, ensuring service quality.
• Manage and follow up on incoming and outgoing correspondence and administrative transactions through approved systems.
• Operate administrative communication systems and manage document control and electronic archiving.
• Organize and maintain documents and records in accordance with approved policies and procedures.
• Prepare and analyze operational data, developing reports and tracking dashboards for the department.
• Follow up on departmental initiatives and assignments, submitting reports on achievements and challenges.
• Conduct field visits to service-delivery sites, including catering, hospitality, and support service facilities, and follow up on observations, corrective, and improvement actions.
• Contribute to governance, compliance, risk management, and continuous improvement activities related to the department's scope.

Required Academic Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Facilities Management, Supply Chain Management, Industrial Engineering, or a related field.

Essential Skills and System Proficiency

• Proficiency in Microsoft Office and in data analysis, reporting, and dashboard tools.
• Proficiency in using administrative communication, document management, and electronic archiving systems.
• Strong analytical, follow-up, coordination, reporting, and stakeholder-management skills.

Preferred Experience and Professional Certifications

• Experience in managing or monitoring catering, hospitality, and institutional food-service contracts.
• Experience in managing operational contracts and monitoring the performance of suppliers and service providers.
• Experience in developing and analyzing performance indicators and measuring beneficiary satisfaction.
• A professional certification in one of the following areas:
  • Facilities and Services Management.
  • Food Safety (HACCP or ISO 22000).
  • Quality and Continuous Improvement (Lean Six Sigma).
  • Service Management (ITIL).
  • Data Analysis and Business Intelligence (Microsoft Power BI, Microsoft Excel Expert, or equivalent).

Application Information

Candidates who meet the qualifications and are interested in this full-time position in Riyadh are encouraged to apply.