Agent Guest Relations📣 Job Ad

About the Agent-Guest Relations Role

Marriott International is seeking an Agent-Guest Relations to join the team at its Courtyard brand in Riyadh. This full-time position is responsible for providing comprehensive information and support to guests, ensuring their needs are met and contributing to a positive stay experience.

Guest Relations and Support

• Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.
• Contact appropriate individuals or departments (*, Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Respond to special requests from guests with unique needs.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Operational Standards and Team Collaboration

• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Physical Demands of the Role

• Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Experience: No related work experience required (0-1 years).
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

About Courtyard by Marriott

Courtyard, a brand within Marriott International, is dedicated to serving the needs of travelers. Originally conceived for business travelers, the Courtyard experience aims to empower guests regardless of their trip's purpose. The brand seeks individuals who are committed to delivering an exceptional guest experience, thrive in ambitious team environments, and are dedicated to continuous improvement. Joining Courtyard offers the opportunity to become part of a global team within Marriott International.