Hospitality Specialist📣 Job Ad

About Future Fun Trading

Future Fun Trading (مستقبل المرح) operates Gravity, an entertainment venue committed to providing engaging experiences for its guests. Based in Al Khobar, Eastern Region, the company focuses on delivering high standards of service and operational excellence within the leisure sector.

The Hospitality Specialist Role

The Hospitality Specialist is a full-time position responsible for ensuring every guest at Gravity receives an exceptional and positive experience. This role is central to guest satisfaction, from their arrival through to their departure, and involves direct interaction to support a welcoming environment.

Key Responsibilities

• Greet and welcome guests warmly upon arrival, aiming to create a positive first impression.
• Assist guests with check-in processes, waiver completion, ticketing, and general inquiries.
• Provide accurate information about the park's facilities, operational rules, and safety guidelines.
• Proactively address any guest concerns or complaints, escalating issues to management when necessary.
• Monitor the guest experience throughout their visit and identify opportunities to enhance satisfaction.
• Maintain a clean, organized, and welcoming front-of-house area.
• Handle guest feedback professionally and report recurring issues to management for review.
• Uphold Gravity's established brand standards and customer service culture at all times.

Qualifications and Experience

Candidates for this role should possess 0-1 years of experience, ideally within a hospitality or customer service-focused environment. Strong interpersonal and communication skills are essential for effective guest interaction and problem resolution. The ability to maintain a professional demeanor and contribute to a positive atmosphere is required.

Work Setting

This full-time position is located in Al Khobar, within the Eastern Region. The role operates within a dynamic entertainment venue, requiring consistent engagement with the public and collaboration with a team to ensure smooth operations and guest satisfaction.

Application Process

We invite qualified candidates who meet the specified requirements to apply for the Hospitality Specialist position. Further details regarding the application procedure will be provided to suitable applicants.