Assistant Front Office Manager

About the Role

Hilton is seeking an Assistant Front Office Manager to join its team in Riyadh, Saudi Arabia. This full-time role involves supporting daily front office operations and contributing to guest satisfaction by delivering memorable experiences. The Assistant Front Office Manager plays a key role in upholding service standards and fostering a positive environment for both guests and team members.

Key Responsibilities

• Support daily front office activities, including guest service, registration, room inventory management, and adherence to established policies and standards.
• Assist in monitoring guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the overall guest experience.
• Support revenue initiatives by promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth.
• Provide regular updates and training to ensure the front office team is well-informed of hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly to maintain high service standards.
• Review VIP reservations and ensure an elevated and seamless check-in and check-out experience for these guests.
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Required Qualifications and Experience

• A minimum of 5-10 years of relevant experience in front office operations or hospitality management.
• Demonstrated ability to support and oversee daily front office activities.
• Experience in monitoring guest satisfaction and implementing service improvements.
• Proficiency in promoting hotel services and executing up-selling strategies.
• Strong communication and training skills to facilitate team knowledge.
• Ability to resolve guest concerns promptly and maintain service standards.
• Experience in supervising, coaching, and developing team members.

Core Values

Candidates should embody Hilton's core values, which include a commitment to Hospitality, acting with Integrity, demonstrating Leadership, valuing Teamwork, taking Ownership, and maintaining a focus on the Now to ensure impactful guest experiences.

About Hilton

Hilton is a global leader in hospitality, recognized for its award-winning workplace culture and commitment to delivering exceptional experiences for both guests and team members. The company operates a suite of world-class brands and is dedicated to setting new standards for the future of travel. Hilton supports career development and growth for its team members.