Assistant Operations Manager

About The Executive Centre

The Executive Centre (TEC) is seeking an Assistant Operations Manager to join its team in Riyadh, Saudi Arabia. This full-time role involves overseeing the daily operations of an assigned centre, ensuring high standards of service delivery and member experience in line with TEC's brand.

Role Purpose

The Assistant Operations Manager is responsible for the overall operational management of the centre, focusing on premium hospitality and consistent service. This includes leading the centre team, maintaining workplace standards, and fostering strong relationships with members. The role also involves collaborating with City Leadership and cross-functional teams to drive operational excellence, support business performance, and enhance member retention.

Key Responsibilities

• Manage daily centre operations, including front-desk activities, meeting room management, and opening/closing procedures.
• Cultivate strong member relationships by understanding their needs and delivering personalized, high-quality service.
• Ensure the centre's cleanliness, presentation, facilities, furniture, equipment, and overall workplace standards are maintained.
• Lead, coach, and develop the centre team, ensuring accountability and consistent service excellence.
• Support business objectives through member satisfaction, retention efforts, KPI monitoring, and identifying opportunities for additional services.
• Ensure compliance with TEC policies, Standard Operating Procedures (SOPs), health and safety requirements, security protocols, and documentation standards.
• Collaborate with City Leadership, Sales, Finance, HR, IT, and external vendors to ensure smooth operational flow.
• Monitor operational expenses, consumables, and vendor performance to optimize resource utilization.
• Address member feedback, complaints, and operational issues promptly, implementing corrective actions as needed.
• Promote teamwork, professionalism, and continuous improvement in alignment with TEC’s premium hospitality standards.

Qualifications and Experience

Candidates for this role should possess 2-5 years of relevant experience in operations management, preferably within a hospitality or service-oriented environment.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring a commitment to maintaining high operational standards and fostering a professional, service-oriented atmosphere.