Assistant Valet Manager📣 Job Ad

About Plaza Premium Group

Plaza Premium Group is a global leader in airport hospitality, dedicated to "Making Travel Better". Established in 1998, the company operates over 200 locations across more than 60 international airports worldwide, offering airport lounges, terminal hotels, meet & greet services, and dining concepts. Plaza Premium Group also provides hospitality solutions to leading airlines and corporates, continuously innovating with initiatives like the Smart Traveler mobile app.

About the Role

Plaza Premium Group is seeking an Assistant Valet Manager to oversee the paid valet parking operation in Riyadh, Saudi Arabia. This full-time role is central to ensuring operational excellence, financial performance, and an exceptional guest experience. The Assistant Valet Manager will lead a high-performing team, ensuring compliance with airport regulations and company policies while maximizing revenue and optimizing operational efficiency.

Key Responsibilities

• Lead daily operations, developing strategies for seamless vehicle flow and efficient service delivery.
• Monitor staffing levels and allocate resources based on passenger traffic and demand.
• Ensure strict compliance with Standard Operating Procedures (SOPs) and Service Level Agreements.
• Manage contingency plans during peak periods, flight disruptions, and special events.
• Ensure the delivery of a premium hospitality experience for all guests, handling VIPs and customer escalations.
• Monitor customer feedback and implement service improvement initiatives to drive satisfaction and loyalty.
• Manage the valet operation's Profit & Loss (P&L), including budget development and expenditure management.
• Monitor revenue performance, analyze trends, and identify opportunities for business growth.
• Ensure accurate reconciliation of cash, POS transactions, and digital payments.
• Develop promotional campaigns and strategic partnerships to increase valet utilization.
• Oversee valet management software and digital booking platforms, ensuring system availability and integration.
• Support the implementation of new technologies to enhance operational efficiency.

Leadership and Compliance

• Lead, coach, and develop the valet operations team, including recruitment, training, and onboarding.
• Conduct performance reviews and support succession planning.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Ensure compliance with company policies, grooming standards, and code of conduct.
• Maintain strict adherence to airport regulations, security requirements, and safe vehicle handling practices.
• Ensure proper key control and vehicle security procedures.
• Investigate accidents, incidents, and customer complaints, implementing corrective and preventive actions.
• Develop strong working relationships with airport authorities, security teams, airlines, and technology partners.
• Represent the valet operation during operational meetings and stakeholder reviews.

Qualifications and Experience

• Minimum of 3 years of experience in a managerial or supervisory role.
• Must possess a valid local driving license.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic global company that values diverse backgrounds and perspectives, contributing to a truly international experience in airport hospitality.