About the Role
Otis Elevator Company Saudi Arabia Ltd is seeking a dedicated Renovation Field Support Engineer to join our team. This full-time position is based in the Riyadh Region, serving both Riyadh and Al Khobar. The role is critical for ensuring the safe, efficient, and high-quality execution of renovation projects for existing equipment, systems, and facilities. The Renovation Field Support Engineer will provide essential technical and project support, ensuring all work adheres to Otis's engineering standards and regulatory requirements.
As a global leader in elevator and escalator services, Otis moves billion people daily. We are committed to fostering an innovative, diverse, and supportive community. We invest in employee development through opportunities, training, and resources, including our Employee Scholar Program.
Key Responsibilities
- Conduct site assessments to evaluate the condition of existing systems before renovation.
- Provide expert troubleshooting support to field teams and contractors during the renovation process.
- Recommend engineering solutions and upgrades based on site findings.
- Enforce safety standards on-site and ensure compliance with regulations and company policies.
- Perform quality inspections to ensure renovation activities meet high standards.
- Maintain proper documentation for all renovation efforts.
- Identify potential project risks and propose corrective actions.
- Prepare technical reports, site visit summaries, and progress updates for stakeholders.
- Communicate project challenges, proposed solutions, and timeline adjustments to relevant parties.
Qualifications and Requirements
- A minimum of 5 years of experience in vertical transportation, with a focus on renovation and modernization projects.
- Strong diagnostic and problem-solving skills for complex technical issues.
- Proven ability to accurately interpret engineering drawings and schematics.
- Excellent communication and coordination abilities with a customer-focused mindset.
- Capacity to work effectively under pressure in demanding field environments.
- Strong organizational and reporting skills for project documentation and communication.
- Experience utilizing field service management systems.
- Proficiency with project management tools, including MS Project and Excel.
Required Skills
- Technical Support
- Troubleshooting
- Engineering Solutions
- Safety Standards Enforcement
- Quality Inspections
- Documentation Management
- Risk Identification and Mitigation
- Corrective Actions Planning
- Technical Report Writing
- Site Visit Summaries
- Progress Updates Reporting
- Effective Communication
- Coordination
- Customer-Focused Mindset
- Organizational Skills
- Reporting Skills
- Field Service Management Systems Proficiency
- MS Project Proficiency
- Excel Proficiency
- Diagnostic Skills
- Problem-Solving Skills
- Engineering Drawings Interpretation
- Schematics Interpretation
Work Location and Type
This is a full-time position located in the Riyadh Region, Saudi Arabia, with responsibilities covering both Riyadh and Al Khobar.