Automated Operations Engineer

About the Role

Ericsson is seeking an Automated Operations Engineer to join its Managed Services delivery team in Riyadh. This full-time role is integral to operating within the Ericsson Operations Engine, focusing on ensuring continuous availability and performance of customer services in line with agreed Service Level Agreements (SLAs). This position is open exclusively to Saudi nationals as part of Saudization initiatives and requires 0-1 years of experience.

Role Purpose and Focus

The Automated Operations Engineer is responsible for coordinating, supporting, and executing first-level proactive and reactive operational activities. The role involves 24/7 surveillance and monitoring across all in-scope services and infrastructure components, with a primary focus on service availability, network performance, operational stability, and automated operations. Human intervention is primarily required for exception management, escalations, and critical operational events.

Key Responsibilities

• Perform 24/7 monitoring of services, networks, alarms, events, and performance indicators to ensure operations remain within agreed SLAs.
• Conduct first-level investigation and analysis to identify root causes of operational issues and proactively anticipate potential service-impacting disruptions.
• Supervise automated recovery processes and validate service restoration activities.
• Manage the full incident ticket lifecycle, including identification, creation, updates, routing, tracking, escalation, and closure.
• Perform first-level fault management, troubleshooting, and corrective maintenance support, escalating critical or unresolved issues to higher support levels.
• Coordinate with Field Operations teams for onsite maintenance and fault resolution in line with SLA and KPI commitments.
• Support preventive maintenance, planned work execution, and change monitoring activities within approved operational scope.
• Support customer experience monitoring, assess complaint trends, and contribute to operational improvement initiatives.
• Prepare operational reports, incident reports, and performance summaries.
• Perform remote access control, logical access management, and support access provisioning during critical incidents and changes.
• Coordinate with cross-functional teams to ensure service continuity and operational compliance.

Required Qualifications and Experience

• 0-1 years of relevant experience.
• Open exclusively to Saudi nationals.

Essential Skills and Attributes

• Strong analytical and problem-solving capabilities.
• Excellent teamwork, communication, and cross-functional collaboration skills.
• Ability to work effectively under pressure in a shift-based operational environment.
• Proactive, detail-oriented, and results-driven mindset.
• Commitment to ethics, compliance, and organizational values.

Work Environment

This is a full-time position based in Riyadh, operating within a shift-based operational environment to ensure 24/7 service coverage.