Automated Operations Engineer

About the Role

Ericsson is seeking an Automated Operations Engineer to join its Managed Services delivery team in Riyadh. This full-time position is open exclusively to Saudi nationals as part of Saudization initiatives. The role is integral to operating in line with the Ericsson Operations Engine, focusing on proactive and reactive operational activities to ensure continuous service availability and performance within agreed Service Level Agreements (SLAs).

Role Purpose and Context

The Automated Operations Engineer provides 24/7 surveillance and monitoring across all in-scope services and infrastructure components. A strong emphasis is placed on service availability, network performance, operational stability, and automated operations. Human intervention is primarily required for exception management, escalations, and critical operational events, ensuring services remain continuously available and perform within agreed SLAs.

Key Responsibilities

• Perform 24/7 monitoring of services, networks, alarms, events, and performance indicators to maintain operations within agreed SLAs.
• Conduct first-level investigation and analysis to identify root causes of operational issues and anticipate potential service-impacting disruptions.
• Supervise automated recovery processes and validate service restoration activities.
• Manage the full incident ticket lifecycle, including identification, creation, updates, routing, tracking, escalation, and closure.
• Perform first-level fault management, troubleshooting, and corrective maintenance support, escalating critical or unresolved issues.
• Coordinate with Field Operations teams for onsite maintenance and fault resolution in line with SLA and KPI commitments.
• Support preventive maintenance, planned work execution, and change monitoring activities within approved operational scope.
• Support customer experience monitoring, assess complaint trends, and contribute to operational improvement initiatives.
• Prepare operational reports, incident reports, and performance summaries.
• Perform remote access control, logical access management, and support access provisioning during critical incidents and changes.
• Coordinate with cross-functional teams to ensure service continuity and operational compliance.

Qualifications and Experience

• 0-1 years of relevant experience.
• Ability to perform 24/7 monitoring and operational activities.
• Proficiency in first-level investigation, analysis, and fault management.
• Experience with incident ticket lifecycle management.

Working at Ericsson

At Ericsson, you will join a team of diverse innovators focused on developing solutions and pushing technological boundaries. The company values a diverse and inclusive organization, believing that collaboration with individuals from different experiences drives innovation and future growth. Ericsson is an Equal Opportunity Employer.

Location and Employment Type

This full-time position is based in Riyadh, Saudi Arabia. This opportunity is exclusively open to Saudi nationals.