Banquets Manager

About the Role

Marriott International is seeking a Banquets Manager to join their team in Riyadh and Ad Dir'iyah. This full-time role involves directing and motivating the banquet team to deliver high-quality service, ensuring adherence to established standards and requirements. The Banquets Manager will also oversee financial and administrative responsibilities, including asset protection, and facilitate clear communication for successful event execution. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Project supply needs for the department, including china, glass, silver, buffet presentations, and props.
• Apply knowledge of all laws relevant to event operations.
• Manage banquet activities to maximize customer satisfaction, understanding their impact on overall event success.
• Adhere to and reinforce all company standards, policies, and procedures.
• Maintain established sanitation levels and manage departmental inventories and equipment.
• Control costs and manage banquet beverage perpetual inventory using accurate records.
• Schedule banquet service staff based on forecasts and service standards to maximize profits.
• Assist the team in developing lasting relationships with groups to retain business and foster growth.

Team Leadership and Development

• Set goals and delegate tasks to enhance departmental performance.
• Conduct monthly department meetings with the Banquet team.
• Apply and continually broaden knowledge of food and beverage, including current event trends and cutting-edge cuisine.
• Act as a liaison to the kitchen staff.
• Lead shifts and actively participate in the servicing of events.

Customer Service Excellence

• Set a positive example for guest relations and interact with guests to gather feedback on product quality and service levels.
• Respond to and resolve guest problems and complaints effectively.
• Empower employees to deliver excellent customer service and ensure they understand expectations and parameters.
• Strive to improve service performance and emphasize guest satisfaction during all departmental meetings, focusing on continuous improvement.
• Review comment cards and guest satisfaction results with employees.

Human Resources and Training

• Communicate and execute departmental and property emergency procedures, ensuring staff are trained in safety protocols.
• Observe employee service behaviors and provide constructive feedback.
• Monitor progress and lead discussions with staff regularly.
• Participate in the development and implementation of corrective action plans.
• Review quarterly Meeting Planner Survey results and contribute to the development and implementation of corrective actions to address service challenges, with a focus on continuous improvement of guest satisfaction.
• Attend and participate in all pertinent meetings.

Qualifications

• 2-5 years of experience in banquet operations or a related field.
• Demonstrated ability to direct and motivate a team.
• Strong communication skills for effective liaison with staff and guests.
• Proficiency in managing financial and administrative responsibilities.
• Commitment to maintaining high standards of service and sanitation.