Business Analyst ServiceNow GRC & SPM📣 Job Ad

About the Role

TAWANTECH is seeking a Business Analyst ServiceNow GRC & SPM to join our team in Riyadh, Saudi Arabia. This full-time role is central to our ServiceNow implementation workstreams, focusing on Governance, Risk, and Compliance (GRC/IRM) and Strategic Portfolio Management (SPM). The primary purpose of this position is to elicit, analyze, document, validate, and trace business requirements, acting as a crucial link between business stakeholders and implementation teams. The Business Analyst ensures that each approved product scope is clear, complete, testable, and controlled, while technical solution design, configuration, and development are managed by assigned ServiceNow consultants or architects.

Key Responsibilities

• Plan and facilitate discovery interviews, workshops, walkthroughs, and requirement-validation sessions.
• Document business objectives, scope, stakeholders, organizational coverage, processes, pain points, controls, data needs, reports, notifications, roles, and acceptance criteria.
• Develop current-state and future-state process models, business requirement documents (BRDs), user stories, use cases, process narratives, decision logs, and requirements traceability matrices.
• Break down approved capabilities into clear, prioritized, non-duplicative requirements, and identify dependencies, assumptions, exclusions, and unresolved decisions.
• Collaborate with ServiceNow consultants and architects to validate feasibility without prematurely prescribing technical solutions.
• Support functional data and integration requirement definition, including business mappings, ownership, validation rules, reconciliation needs, and business acceptance.
• Prepare User Acceptance Testing (UAT) scenarios and test cases from approved requirements; support test execution, defect clarification, retesting, and sign-off.
• Maintain scope and change-control discipline, assessing requirement changes for downstream impact on design, data, integration, testing, effort, and schedule.
• Develop end-user training material and conduct training sessions before or after go-live.
• Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.
• Maintain accurate meeting outputs, action logs, decisions, and stakeholder approvals.

Required Qualifications and Experience

• At least 5 years of business analysis experience, including a minimum of 2 years on ServiceNow implementation projects.
• Previous ServiceNow implementation experience in at least one proposal-scope domain: Policy, Compliance, Risk, Audit, Business Continuity Management (BCM), Strategic Portfolio Management (SPM), Demand, Portfolio, Project/Program Management, or a closely related capability.
• Proven experience producing Business Requirement Documents (BRDs), process maps, user stories, acceptance criteria, use cases, traceability matrices, and UAT test cases.
• Ability to facilitate workshops effectively with business owners, subject-matter experts, technical teams, and senior stakeholders.
• Understanding of data, integration, role, workflow, notification, report/dashboard, and non-functional requirement categories.
• Strong analytical writing skills and the ability to differentiate confirmed scope from assumptions, recommendations, and open issues.

Education and Professional Certifications

• Required: Bachelor's degree in Business Administration, Information Systems, Computer Science, Engineering, Finance, Accounting, Risk Management, or a related discipline.
• Required: Recognized business analysis certification or advanced training, such as CBAP, CCBA, PMI-PBA, BCS Business Analysis, IIBA-AAC, or an equivalent appropriate to experience level.
• Strongly Preferred: ServiceNow Certified System Administrator (CSA).
• Preferred: CIS-RC, CIS-SPM, or relevant ServiceNow implementation micro-certifications/accreditations.
• Preferred: Relevant domain certification in risk, audit, compliance, BCM, project management, portfolio management, or agile delivery.

Preferred Skills and Knowledge

• Experience across both GRC/IRM and SPM; deep experience in one with working exposure to the other is acceptable.
• Knowledge of Business Process Model and Notation (BPMN), Business Analysis Body of Knowledge (BABOK), agile delivery methodologies, ServiceNow implementation methodology, and regulated-enterprise governance.
• Experience with requirements management tools such as Jira, Azure DevOps, ServiceNow Agile Development, Confluence, or equivalent platforms.

Location and Work Type

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. We invite qualified candidates to apply and contribute to our dynamic team.