Business Analyst ServiceNow GRC & SPM📣 Job Ad

About the Role: Business Analyst - ServiceNow GRC & SPM

TawanTech is seeking a Business Analyst specializing in ServiceNow GRC/IRM and SPM implementation workstreams. This full-time position is based in Riyadh, Riyadh Province. The successful candidate will be responsible for eliciting, analyzing, documenting, validating, and tracing business requirements, serving as a crucial link between business stakeholders and implementation teams. This role ensures that approved product scopes are clear, complete, testable, and well-controlled, while technical solution design, configuration, and development are managed by assigned ServiceNow consultants or architects.

Key Responsibilities

• Plan and facilitate discovery interviews, workshops, walkthroughs, and requirement-validation sessions.
• Document business objectives, scope, stakeholders, organizational coverage, processes, pain points, controls, data needs, reports, notifications, roles, and acceptance criteria.
• Develop current-state and future-state process models, business requirement documents (BRDs), user stories, use cases, process narratives, decision logs, and requirements traceability matrices.
• Break down approved capabilities into clear, prioritized, non-duplicative requirements, identifying dependencies, assumptions, exclusions, and unresolved decisions.
• Collaborate with ServiceNow consultants and architects to validate feasibility without prematurely prescribing technical solutions.
• Support functional data and integration requirement definition, including business mappings, ownership, validation rules, reconciliation needs, and business acceptance.
• Prepare User Acceptance Testing (UAT) scenarios and test cases from approved requirements; support test execution, defect clarification, retesting, and sign-off.
• Maintain scope and change-control discipline, assessing requirement changes for downstream impact on design, data, integration, testing, effort, and schedule.
• Develop end-user training material and conduct end-user training sessions before or after go-live.
• Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.
• Maintain accurate meeting outputs, action logs, decisions, and stakeholder approvals.

Required Qualifications and Experience

• Experience: At least 5 years of business analysis experience, including a minimum of 2 years on ServiceNow implementation projects.
• Domain Expertise: Previous ServiceNow implementation experience in at least one of the following proposal-scope domains: Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio, Project/Program Management, or a closely related capability.
• Documentation Skills: Proven experience producing BRDs, process maps, user stories, acceptance criteria, use cases, traceability matrices, and UAT test cases.
• Facilitation: Ability to facilitate workshops with business owners, subject-matter experts, technical teams, and senior stakeholders.
• Technical Understanding: Understanding of data, integration, role, workflow, notification, report/dashboard, and non-functional requirement categories.
• Analytical Writing: Strong analytical writing skills and the ability to separate confirmed scope from assumptions, recommendations, and open issues.
• Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, Finance, Accounting, Risk Management, or a related discipline.
• Certification: Recognized business analysis certification or advanced training, such as CBAP, CCBA, PMI-PBA, BCS Business Analysis, IIBA-AAC, or equivalent appropriate to experience level.

Preferred Skills and Certifications

• Domain Experience: Experience across both GRC/IRM and SPM; deep experience in one with working exposure to the other is acceptable.
• Methodology Knowledge: Knowledge of BPMN, BABOK, agile delivery, ServiceNow implementation methodology, and regulated-enterprise governance.
• Tools: Experience with requirements tools such as Jira, Azure DevOps, ServiceNow Agile Development, Confluence, or equivalent.
• ServiceNow Certification (Strongly Preferred): ServiceNow Certified System Administrator (CSA).
• ServiceNow Implementation Certifications (Preferred): CIS-RC, CIS-SPM, or relevant ServiceNow implementation micro-certifications/accreditations.
• Domain Certifications (Preferred): Relevant domain certification in risk, audit, compliance, BCM, project management, portfolio management, or agile delivery.

Core Competencies

• Requirements elicitation and analysis
• Process modelling and documentation
• Facilitation and stakeholder alignment
• Traceability and scope control
• UAT design and defect clarification
• Clear professional writing

Application Information

Candidates who meet the above qualifications are encouraged to apply.