Call Center Representative📣 Job Ad

About Extensya

Extensya is a prominent leader in the operation and management of call centers across the Middle East. The company is dedicated to providing comprehensive customer support services to a diverse range of major companies and organizations spanning various sectors. We are currently seeking a Call Center Representative to join our team in Riyadh, Saudi Arabia.

Role Purpose and Context

This full-time position is integral to our customer service operations, focusing on direct customer interaction to ensure efficient and professional support. The Call Center Representative will be responsible for handling a variety of customer inquiries and issues, contributing directly to customer satisfaction. This role reports to the Call Center Supervisor.

Key Responsibilities

• Answer incoming calls and handle customer inquiries in a professional manner.
• Provide accurate information regarding products or services.
• Efficiently resolve customer issues and complaints.
• Record customer interactions, transactions, and feedback accurately in the system.
• Escalate complex issues to the appropriate department when necessary.
• Achieve established performance targets, including call handling time and customer satisfaction metrics.
• Adhere to communication scripts and company policies during all customer interactions.
• Participate in training sessions to enhance product knowledge and communication skills.

Experience Requirements

Candidates for the Call Center Representative position are required to have 0 to 1 year of experience. This entry-level role is suitable for individuals who are beginning their career in customer service or have limited prior experience in a call center or customer-facing environment.

Work Setting

This is a full-time position located in Riyadh, Saudi Arabia. The Call Center Representative will operate within a dynamic customer service environment, working as part of a dedicated team focused on delivering high standards of support.

Application Information

Extensya invites qualified individuals who meet the experience requirements to apply for this role and contribute to our customer support operations.