Call Center Agent📣 Job Ad

About Petromin Corporation

Petromin Corporation is seeking a Call Center Agent to join its team in Jeddah, Makkah, Saudi Arabia. This full-time role is integral to the company's customer service operations, serving as a direct point of contact for clients seeking assistance and information regarding automotive products and services.

The Role of a Call Center Agent

The Call Center Agent serves as the primary point of contact for customers, managing inquiries and scheduling appointments. This role is responsible for delivering a professional customer experience through clear communication, efficient issue resolution, and precise documentation across various channels, including calls, email, and chat.

Key Responsibilities

• Handle inbound and outbound customer interactions across calls, email, and chat channels in a professional and timely manner.
• Provide accurate information regarding automotive products, vehicle services, warranties, parts, and promotions.
• Assist customers in booking, modifying, and confirming service appointments with service centers.
• Resolve customer complaints and inquiries efficiently, ensuring first contact resolution whenever possible.
• Escalate complex issues to the relevant departments and ensure proper follow-up until closure.
• Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.
• Conduct follow-up communications to ensure customer satisfaction after service completion.
• Coordinate with internal departments (service, parts, sales) to resolve customer requests.
• Support sales initiatives by informing customers about offers, warranties, and additional services.
• Ensure adherence to company policies, Standard Operating Procedures (SOPs), quality standards, and performance Key Performance Indicators (KPIs).

Qualifications and Experience

Candidates should possess 0-1 years of experience in a customer service or call center environment. The role requires the ability to work effectively in shifts.

Work Environment

This is a full-time position based in Jeddah, Makkah. The role operates within a shift-based schedule to ensure continuous customer support and service delivery.

Application Process

Interested candidates who meet the specified qualifications are encouraged to apply for this opportunity.