Contact Center Agent📣 Job Ad

About GlobeMed Saudi

GlobeMed Saudi is a prominent healthcare benefits management company operating in Saudi Arabia. The company is committed to delivering high-quality services and ensuring customer satisfaction through efficient and compliant operational processes within the healthcare sector.

The Role of Contact Center Agent

GlobeMed Saudi is seeking a dedicated Contact Center Agent to join its team in Riyadh. This full-time position is critical for managing incoming customer calls, addressing inquiries, and ensuring a consistently high level of customer satisfaction. The role requires strict adherence to established customer service procedures and internal company regulations.

Key Responsibilities

• Receive and respond promptly to all incoming calls via the CISCO system.
• Interact effectively with callers, primarily insured members, to address inquiries in accordance with company standards and strive for permanent satisfaction.
• Accurately register all received inquiries within the CISCO system.
• Implement and adhere to customer service procedures and instructions approved by the Contact Center Manager.
• Commit to quality unit instructions to ensure work processes align with approved procedures.
• Adhere to internal regulations established for Contact Center employees by the Contact Center Manager.
• Execute customer requests and provide accurate information after verifying details through relevant systems.
• Record all complaints and incidents received, ensuring correct entry into the CRM system and proper routing to the concerned department for resolution.

Qualifications and Experience

• 0-1 years of experience in a relevant field.

Work Type and Location

This is a full-time position based in Riyadh, Saudi Arabia.

Application Information

Candidates who meet the above requirements are encouraged to apply.