Contact Center Specialist📣 Job Ad

About Lets Pizza Saudi Arabia

Lets Pizza Saudi Arabia has been operating since 2014, establishing its first location in Al Hamrah and steadily expanding its presence across Riyadh. The company now manages more than 22 branches, reflecting strong market demand and continuous growth. Lets Pizza is committed to delivering quality food and service within a fast-paced, customer-oriented environment. The team culture emphasizes reliability, teamwork, and continuous improvement, with clear growth plans supporting career development and advancement opportunities.

The Role: Contact Center Specialist

Lets Pizza Saudi Arabia is seeking a Contact Center Specialist to join its team in Riyadh. This is a full-time, on-site position based in Riyadh, Saudi Arabia. The specialist will serve as a primary point of contact for customers, managing communications and resolving inquiries to ensure a high level of service satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls efficiently and professionally.
• Respond to customer inquiries regarding orders, menu items, and branch locations.
• Provide support to customers experiencing delivery or service issues.
• Utilize contact center systems and IVR tools for effective call management.
• Accurately log all customer interactions and details.
• Escalate complex customer issues to the appropriate internal teams for resolution.
• Ensure prompt resolution of customer concerns and feedback.
• Coordinate with branch staff to confirm orders, address complaints, and follow up on customer feedback.
• Maintain high customer satisfaction through clear, courteous, and professional communication in every interaction.

Qualifications and Experience

• 0-1 year of experience in a contact center or customer service role.
• Demonstrated ability to handle inbound and outbound customer communications.
• Proficiency in using contact center systems and tools.
• Strong communication skills, both verbal and written, with a professional and courteous demeanor.
• Ability to resolve customer issues promptly and effectively.
• Capability to coordinate with internal teams and external branches.

Work Environment

This full-time position is based on-site in Riyadh, Saudi Arabia. The role operates within a fast-paced, customer-oriented environment where teamwork and continuous improvement are valued. Lets Pizza fosters a culture that supports career development and advancement through clear growth plans.

Application Information

Candidates interested in this Contact Center Specialist role are encouraged to apply.