Ticket seller Jobs in Riyadh

Position Overview:
A Ticketing Executive is responsible for managing ticket sales and customer service related to ticketing operations. With 2 years of experience, the ideal candidate will handle ticket issuance, changes, and cancellations, ensure excellent customer service, and manage the backend operations efficiently.

Key Responsibilities:
Daily Tasks:

Ticket Issuance:

• Process new ticket bookings for customers via phone, email, or in-person requests.
• Issue, reissue, and cancel tickets as per customer requests and company policy.
• Handle fare calculations and ensure accurate ticket pricing.

Customer Service:

• Address customer inquiries and resolve ticket-related issues.
• Provide travel information, including flight schedules, seat availability, and fare details.
• Assist customers with special requirements, such as meal preferences and seat assignments.

Backend Operations:

• Maintain and update booking systems with accurate customer information and travel details.
• Monitor and manage ticket inventories.
• Coordinate with airlines and other travel service providers.

Financial Transactions:

• Process payments and refunds for ticket purchases.
• Ensure proper documentation and record-keeping for all transactions.

Compliance and Documentation:

• Adhere to company policies and industry regulations regarding ticketing procedures.
• Prepare daily reports on ticket sales and other relevant metrics.

Monthly Tasks:

Reporting:

• Generate monthly sales reports, highlighting key performance indicators.
• Analyze sales trends and provide insights for improvement.

Training and Development:

• Participate in training sessions to stay updated on industry trends and company policies.
• Mentor junior staff and provide guidance on ticketing procedures and customer service.

Inventory Management:

• Conduct a monthly audit of ticket inventories and reconcile discrepancies.
• Coordinate with suppliers to ensure adequate stock levels.

Quarterly Tasks:

Performance Review:

• Review and evaluate personal and team performance against set targets.
• Identify areas for improvement and develop action plans.

Strategic Planning:

• Contribute to quarterly business planning sessions.
• Provide input on strategies to enhance customer satisfaction and increase ticket sales.

Market Analysis:

• Conduct market research to understand competitor strategies and market trends.
• Recommend adjustments to pricing and marketing strategies based on findings.

Qualifications and Skills:

Minimum of 2 years of experience in a ticketing or travel agency role.

Proficiency in global distribution systems (GDS) like Amadeus, Sabre, or Galileo.

Strong customer service and communication skills.

Detail-oriented with excellent organizational abilities.

Ability to work under pressure and handle multiple tasks simultaneously.

Basic accounting and financial transaction skills.

Knowledge of industry regulations and compliance requirements.

Join Our Team as a Ticketing Marketing Executive!
We are building awe-inspiring experiences and launching award-winning brands with the energy and style of a start-up. As part of our team, you will work in a highly dynamic environment, driving new products and events while accelerating your career.
Key Responsibilities:

• Design and deliver marketing strategies for event ticketing to achieve commercial objectives.
• Administer campaigns focused on ticketing and revenue generation.
• Execute marketing plans to enhance attendee engagement and increase ticket sales.
• Manage multi-channel marketing efforts, ensuring effectiveness and providing insights.
• Monitor competitor activity and generate analytical reports to inform strategy.
• Develop creative growth strategies throughout the ticket purchasing lifecycle.

Analysis & Insight:

• Monitor and report campaign performance, suggesting modifications based on data.
• Identify trends, optimize marketing spend, and share insights with the team.

Marketing Execution:

• Identify key target segments for ticketing campaigns.
• Manage multiple projects effectively while meeting deadlines.
• Communicate ideas clearly and persuasively.

Qualifications:

• Minimum 3 years of experience as a Marketing Executive.
• Bachelor's degree or equivalent experience.
• Experience in ticketing campaigns and building relationships with stakeholders.

Desired Skills:

• Strong copywriting and analytical skills.
• Familiarity with CMS platforms and social media management tools.
• Proficient in MS Office, especially PowerPoint, Word, and Excel.

Requirements include excellent verbal and written communication skills in both English and Arabic. Join us and make a real impact in the field of marketing!