Chief Operations Officer (COO) F&B

About the Role

RAWAJ is seeking a Chief Operations Officer (COO) - F&B to join its team in Riyadh, Saudi Arabia. This full-time executive position requires a strategic and results-driven leader with over 10 years of experience in restaurant operations and multi-department management. The COO will oversee the company’s operations, drive business growth, and ensure operational excellence across all business units.

Role Purpose

The ideal candidate will have a strong background with well-known restaurant brands and the ability to lead diverse functions, optimize operational performance, and support the company’s long-term expansion strategy. This role is central to maintaining efficiency, consistency, and alignment with strategic objectives across all operational aspects of the F&B retail brand.

Key Responsibilities

• Lead and oversee overall company operations, ensuring efficiency, consistency, and alignment with strategic objectives.
• Develop and implement operational strategies to support business growth, profitability, and expansion.
• Oversee restaurant operations, ensuring compliance with brand standards, food safety, and service quality.
• Manage and coordinate multiple departments, including Operations, Research & Development (R&D), Maintenance, Projects, and Call Center.
• Establish and monitor KPIs, operational performance metrics, and reporting frameworks across all departments.
• Drive process improvements, operational efficiency, cost optimization, and resource utilization.
• Oversee new restaurant openings, projects, and operational readiness to support business expansion.
• Collaborate with senior management on business plans, budgets, and growth strategies.
• Monitor financial and operational performance, identifying opportunities for profitability and productivity improvement.
• Ensure consistent customer experience and service standards across all locations and business units.
• Lead, develop, and mentor departmental heads, fostering accountability, collaboration, and high performance.
• Identify operational risks and implement effective solutions to ensure business continuity and sustainable growth.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Hospitality Management, Engineering, or a related field. An MBA is an advantage.
• At least 2 years of experience in a COO position or 5 years of experience as an Operations Director, with a strong record of leadership and operational achievement.
• Proven experience within well-known restaurant brands or established F&B retail businesses.
• Strong experience managing multiple departments, particularly Operations, R&D, Maintenance, Projects, and Call Center functions.
• Demonstrated ability to lead large teams, manage complex operations, and drive business performance.
• Strong financial and commercial acumen, including budgeting, cost control, and profitability improvement.
• Experience in restaurant expansion, operational standardization, and multi-site management is highly preferred.
• Excellent strategic planning, problem-solving, and decision-making skills.
• Strong stakeholder management and communication skills in Arabic and English.
• Ability to work in a fast-paced environment, manage competing priorities, and deliver measurable results.

Application Process

Candidates who meet the above requirements are encouraged to apply. Salary for this position will be disclosed during the interview process.