Client Onboarding Specialist

About MOZN

MOZN is an Enterprise AI company focused on enabling organizations to make informed decisions in Financial Crime Prevention and Enterprise Knowledge Intelligence. The company comprises a diverse team dedicated to building AI solutions that deliver business value and empower organizations with augmented intelligence. This role is based in Riyadh, Saudi Arabia.

The Role of Client Onboarding Specialist

MOZN is seeking a Client Onboarding Specialist to facilitate a seamless onboarding experience for FOCAL customers. The specialist will serve as the primary contact for clients throughout the onboarding process, ensuring successful platform implementation, user enablement, and go-live readiness. This is a full-time position requiring 2-5 years of experience.

Key Responsibilities

• Manage the end-to-end onboarding journey for FOCAL clients.
• Act as the primary client contact from kickoff through go-live.
• Conduct platform training sessions for client teams.
• Coordinate with internal teams to maintain project schedules.
• Track and resolve technical inquiries, feature requests, and configuration issues during onboarding, escalating as needed.
• Maintain accurate onboarding documentation and status for all active clients.
• Manage multiple concurrent client onboardings, prioritizing based on timelines and complexity.
• Ensure smooth handoff of completed onboardings to the Customer Success team with full context transfer post go-live.
• Identify recurring onboarding blockers or process gaps and propose improvements.

Work Environment and Culture

The role offers an opportunity to work within a collaborative team focused on AI innovation. MOZN emphasizes a culture of continuous improvement and impact, providing autonomy and trust to its team members. The company offers competitive compensation and health insurance, fostering an environment where individuals can focus on their contributions.

Application Process

Candidates interested in this Client Onboarding Specialist position are encouraged to apply.