Cloud Support Engineer

About Infinite pl

Infinite pl is a digital-led technology firm focused on becoming a digital logistics pioneer. The company leverages its in-house, external, network, and investment capabilities to develop innovative platforms that address complex challenges within logistics and related sectors. Infinite pl aims to enhance experiences for governments, businesses, and residents globally through digital solutions.

The Role: Cloud Support Engineer

Infinite pl is seeking a Cloud Support Engineer to provide daily operational support, monitoring, and troubleshooting for GCP infrastructure that supports production services. This full-time position is based in Riyadh, Saudi Arabia. The role ensures that cloud services maintain availability, security, proper configuration, and recoverability.

Key Responsibilities

• Monitor and support GCP production infrastructure, including Compute Engine, Cloud Storage, IAM, VPC, load balancers, and related services.
• Perform daily health checks across the cloud infrastructure.
• Investigate infrastructure-related incidents and service degradation.
• Troubleshoot issues related to connectivity, VMs, storage, IAM, firewalls, networking, and resource utilization.
• Review GCP Cloud Logging and Cloud Monitoring alerts and logs.
• Execute approved operational runbooks and recovery procedures.
• Support incident resolution and participate in root-cause analysis.
• Coordinate with application, database, network, security, and cloud engineering teams during incidents.
• Support backup, recovery, capacity, and availability activities.
• Maintain infrastructure operational documentation and troubleshooting procedures.
• Escalate defects or infrastructure changes that require engineering intervention.
• Support production changes and perform post-change validation.

Work Type and Location

This is a full-time position located in Riyadh, Saudi Arabia.