Collections Representative

About Eco Genomics

Eco Genomics is an organization dedicated to advancing genomic solutions while considering environmental and sustainability factors. The company leverages scientific innovation to generate data-driven insights that support responsible decision-making across various industries. Team members collaborate across scientific, technical, and operational functions to deliver accurate and reliable results to clients. Eco Genomics values integrity, inclusion, and continuous improvement, offering opportunities for professional growth within a mission-driven environment.

The Collections Representative Role

Eco Genomics is seeking a part-time Collections Representative to manage accounts receivable and ensure the timely collection of outstanding balances. This remote role, based in Riyadh, Saudi Arabia, involves direct interaction with customers to resolve past-due accounts and negotiate payment arrangements. The ideal candidate will have 2-5 years of relevant experience in field collections or a similar capacity.

Key Responsibilities

• Contact customers via phone, email, and other approved channels to resolve past-due accounts.
• Negotiate payment arrangements and accurately document all interactions in company systems.
• Review account histories and identify discrepancies.
• Collaborate with finance and customer service teams to address billing issues.
• Escalate complex cases when necessary.
• Monitor aging reports and adhere to established collection policies and compliance guidelines.
• Contribute to process improvements that support cash flow and customer satisfaction.
• Visit customers at their locations to collect due payments.
• Coordinate collection schedules and follow up on outstanding amounts.
• Collect cash or other approved forms of payment and ensure accurate handling.
• Maintain accurate records of all collected payments.
• Report daily collection activities and any payment issues to the relevant team.
• Communicate professionally with customers during collection visits.
• Coordinate with the internal team regarding collection status and pending payments.

Qualifications and Requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• 2-5 years of relevant experience in field collections or a similar role.
• Previous experience handling cash or payment collections is required.
• Strong communication, negotiation, and customer-handling skills.
• Good English communication skills, both written and verbal.
• Reliable, organized, and trustworthy.
• Strong follow-up and time-management skills.
• Ability to travel between customer locations.
• Valid driving license and access to transportation is preferred.
• Availability to work part-time based on collection requirements.