Collections Specialist

About the Role

TruKKer is seeking a Collections Specialist to join their team in Riyadh, Saudi Arabia. This full-time role focuses on managing day-to-day receivables and collections for TruKKer's Saudi Arabia customer portfolio. The specialist will be responsible for ensuring timely cash recovery, reducing overdue aging, and maintaining clean and reconciled customer accounts.

Key Responsibilities

• Manage an assigned portfolio of KSA customer accounts and achieve monthly collection targets.
• Follow up on due and overdue invoices through calls, emails, and customer visits, escalating aging accounts according to the collections process.
• Provide customers with invoices, Statements of Account (SOAs), and supporting documents such as Proof of Deliveries (PODs) and delivery notes, and resolve payment-delaying queries.
• Reconcile customer accounts, accurately allocate receipts, and clear unapplied cash and short payments.
• Coordinate with Sales/Key Account Management, Operations, and Finance teams to resolve billing disputes, POD gaps, and documentation issues that hinder collection.
• Track and report on Days Sales Outstanding (DSO), aging buckets, collection forecasts, and daily collection activity.
• Negotiate payment plans with customers within approved limits and identify accounts requiring credit holds or legal escalation.
• Maintain accurate records of all collection activity, commitments, and follow-ups within the system.
• Support VAT/e-invoicing (ZATCA) compliance requirements related to invoicing and documentation.

Qualifications and Experience

• Bachelor's degree in Finance, Accounting, Commerce, or a related field.
• 3–6 years of experience in B2B collections, accounts receivable, or credit control.
• Experience within the GCC region is required, with KSA market experience strongly preferred.
• A background in the logistics, transportation, or supply-chain industry is preferred.

Required Skills

• Strong follow-up discipline and negotiation skills.
• Comfortable interacting directly with customer finance teams.
• Proficiency in ERP systems and MS Excel.
• Familiarity with ZATCA e-invoicing is an advantage.
• A valid KSA driving license is preferred for customer visits.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, focusing on the Saudi Arabia customer portfolio for TruKKer.