Concierge Agent Four Seasons Hotel📣 Job Ad

About the Concierge Agent Role

Four Seasons Hotels & Resorts in Riyadh is seeking a Concierge Agent to join their team. This full-time position is based in Riyadh, Saudi Arabia, and requires 0-1 years of experience. The role focuses on providing exceptional guest service and ensuring guest satisfaction through attentive and personalized assistance.

About Four Seasons Hotel Riyadh

Located within the iconic 99-storey Kingdom Tower, Four Seasons Hotel Riyadh is a sophisticated property in the heart of Saudi Arabia’s capital. The hotel offers redesigned interiors that blend Saudi heritage with modern craftsmanship, complemented by a team dedicated to providing personalized service. The hotel features 276 rooms and suites, multiple dining venues, extensive event facilities, and a spa and wellness center.

Role Responsibilities

The Concierge Agent is responsible for responding to a wide range of guest requests. This involves accurately assessing guest needs and requests, providing personalized recommendations, and ensuring maximum customer satisfaction while adhering to all Four Seasons policies. The area of responsibility is specifically the Concierge function.

Qualifications and Requirements

• This role is offered on a local hire basis in accordance with Saudi Labor Law.
• 1 year of front office or related work experience is preferred.
• Previous experience with Opera PMS is preferred.
• Ability to quickly and positively establish rapport is required.
• Strong command of the English language, both written and oral, is required.
• Excellent commitment to service and teamwork.
• Ability to obtain a clean criminal record check.
• Flexibility to work mornings, evenings, weekends, overnights, and holidays is expected, as the hotel operates 24/7.
• Great attention to detail and the ability to work in a fast-paced environment.
• On-the-job training is provided.

Current Four Seasons employees, bilingual candidates, and those with prior experience in a luxury hotel/environment will receive priority consideration.

Compensation and Benefits

The position offers a competitive net salary in a tax-free environment, along with a competitive housing allowance and transportation allowance. Employees receive 21 days of vacation and 10 public holidays per year, with paid home leave tickets. Additional benefits include complimentary employee meals, medical insurance, life insurance, and an Employee Assistance Program. Employees also benefit from worldwide complimentary room nights with Four Seasons and laundry/dry cleaning for work attire. Growth and development opportunities are available.