Consultant Luxury Tech Park

About the Role

Chalhoub Group is seeking a Consultant Luxury Tech Park to join their team in Riyadh, Riyadh. This full-time role focuses on delivering customer experience and driving sales through omnichannel engagement. The consultant will act as a brand ambassador, leveraging strong brand knowledge and expertise in fashion and style.

Key Responsibilities

• Drive business growth and achieve individual and collective sales targets.
• Represent the brand by communicating its values and philosophy in all interactions.
• Collaborate with team members to foster a constructive work environment.
• Ensure adherence to all sales and operational policies and procedures.
• Maintain and utilize customer purchasing data to build relationships and encourage future sales.
• Promote the Group’s loyalty program (MUSE) to increase enrollment and new customer acquisition.
• Stay informed about fashion trends, social media campaigns, products, competitors, and the brand's online offerings, promoting them to customers.
• Participate in brand events as required, both in-store and externally.

Customer Experience Focus

• Deliver exceptional service across all customer touchpoints (physical and digital) by building rapport, sharing product knowledge, and providing expert advice.
• Engage customers through impactful storytelling to enhance their experience.
• Assess customer needs and provide assistance to meet or exceed expectations.
• Utilize clienteling techniques and tools, such as messaging and virtual shopping appointments, to build one-on-one relationships and drive loyalty.

Operational Duties

• Prepare and process e-commerce order fulfillment from the store within established service level agreements (SLAs) for time and quality.
• Manage and create effective clienteling data reporting and analytics, ensuring accuracy of data collection.
• Maintain operating standards by ensuring stock replenishment and organizing displays according to brand visual merchandising guidelines.
• Leverage available technology tools, including Clienteling apps, CRM, and OMS, to support the customer experience both in and outside the store.

Required Experience

Candidates should possess 2-5 years of relevant experience in a similar role.

Application Process

Interested candidates are invited to apply for this full-time position.