Consumer Prepaid Manager📣 Job Ad

About the Role

Red Bull Mobile Saudi offered by FNT is seeking a Consumer Prepaid Manager for a full-time position in Riyadh, Saudi Arabia. This role is suitable for candidates with 0-1 years of experience in a relevant field. The Manager will lead the growth and development of the Consumer Prepaid portfolio, shaping products, propositions, pricing strategies, and campaigns.

Role Purpose

The Consumer Prepaid Manager is responsible for managing and expanding the Consumer Prepaid portfolio. This involves developing and implementing commercially effective products, services, propositions, and campaigns designed to drive customer acquisition, engagement, and revenue growth. The role focuses on identifying customer and market opportunities, optimizing pricing and customer journeys, and utilizing data-driven insights to improve commercial performance.

Consumer Prepaid Portfolio and Product Management

• Own the development and rollout of prepaid offers, bundles, propositions, and promotional campaigns that drive customer acquisition, engagement, and revenue growth.
• Identify customer and market needs, trends, and opportunities within the Consumer Prepaid segment.
• Develop digital-first customer propositions and pricing strategies to enhance competitiveness and commercial performance.
• Conduct ongoing research and analysis of the prepaid voice market to identify growth opportunities and emerging trends.
• Ensure prepaid products and propositions remain relevant, competitive, and aligned with customer expectations.
• Prepare product documentation for new product and tariff launches, including Business Case Proposals, Communication Briefs, Regulatory Briefs, and training materials.
• Coordinate with relevant stakeholders to ensure products, tariffs, and campaigns are properly planned, approved, and implemented.
• Support end-to-end product and campaign launches, ensuring readiness across all relevant customer and business touchpoints.
• Monitor launch performance and recommend improvements based on customer feedback, market developments, and business results.

Customer Experience and Commercial Analytics

• Design and drive the execution of customer journeys and experiences across all relevant customer touchpoints.
• Identify opportunities to simplify and enhance customer interactions throughout the prepaid lifecycle.
• Ensure customer propositions and journeys align with business objectives and customer needs.
• Leverage customer insights and behavioral data to improve engagement, retention, and overall customer experience.
• Define and monitor Consumer Prepaid segment performance through periodic business reviews.
• Conduct detailed performance analysis using data, market research, and customer insights to identify trends and opportunities.
• Utilize analytical and problem-solving skills to interpret market trends, customer behavior, and business performance.
• Develop data-backed recommendations to optimize products, pricing, campaigns, and overall commercial outcomes.
• Continuously monitor the performance of initiatives and identify opportunities for improvement.

Cross-Functional Collaboration

The role requires strong cross-functional collaboration with Marketing, Product, Commercial, Operations, and other stakeholders. The Manager will work closely with internal teams to ensure initiatives are effectively planned, aligned, and executed consistently and on time. This includes coordinating with stakeholders to address commercial, operational, regulatory, and customer requirements, communicating initiatives and performance updates, and building strong relationships to facilitate effective execution and achieve business objectives.

Contribution to the Business

As a Consumer Prepaid Manager, this position contributes to shaping the Consumer Prepaid portfolio and driving commercial growth through products, propositions, pricing, and customer experiences. The role influences strategic commercial decisions and directly impacts customer acquisition, engagement, and revenue growth within the telecommunications industry.