Corporate Operations Specialist

About Unifonic and the Role

Unifonic is an AI-native customer experience platform that serves over 5,000 enterprises across MENA. Recognized as a Great Place to Work®, the company focuses on conversational AI research and development. This full-time position for a Corporate Operations Specialist is based in Riyadh, Riyadh Province, and is part of the People Department, which is dedicated to attracting, developing, and retaining talent.

Role Overview

The Corporate Operations Specialist will manage day-to-day HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. The specialist will serve as the primary operational anchor for the Saudi Arabia team, ensuring smooth onboarding, full regulatory compliance across government portals, and comprehensive employee support. The role requires 2-5 years of experience.

Key Responsibilities

• Manage relationships with Saudi regulatory authorities in compliance with Saudi Labor Law.
• Execute operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, including new issuance, renewals, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries, providing resolutions within designated SLAs.
• Oversee medical insurance administration, including additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for all new joiners in Saudi Arabia.
• Maintain Saudi office facilities, manage office supplies, inventory, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain relationships with vendors, landlords, and service providers.
• Arrange business travel logistics for team members, including flights, hotels, transportation, per diem, and event coordination.

Qualifications and Requirements

• Bachelor’s degree in Human Resources, Business Administration, Public Administration, or a related field.
• 3+ years of experience in HR, People Operations, or Government Relations (GRO) within a tech or high-growth environment in Saudi Arabia.
• Direct experience navigating Saudi government portals (Qiwa, Mudad, Muqeem, GOSI) and working knowledge of Saudi Labor Law.
• Practical experience in managing petty cash, medical insurance policies, and vendor invoicing.
• Proficiency in HRIS platforms and productivity tools (Microsoft 365: Sheets, Docs, Slides).

Required Skills and Attributes

• High attention to detail and strong time-management skills.
• Proactive problem-solving and a service-oriented mindset.
• Analytical thinking and problem-solving abilities.
• Strong sense of ownership and accountability.
• Clear communication skills across teams.
• Ability to collaborate effectively and support team goals.
• Adaptability and a commitment to continuous learning.
• Resilience under pressure and constructive handling of setbacks.
• Dedication to quality and continuous improvement.
• Advocacy for best practices, efficiency, and innovation.

Application Process

Candidates meeting the qualifications are encouraged to apply for this full-time position in Riyadh.