Corporate Operations Specialist

About Unifonic

Unifonic is an AI-native customer experience platform focused on emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is recognized as a Great Place to Work® and is developing sovereign, agentic AI through its Agentic Studio platform.

The Role of Corporate Operations Specialist

Unifonic is seeking a Corporate Operations Specialist to join its team in Riyadh, Riyadh Province. This full-time role requires 3-5 years of experience and involves managing day-to-day HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. The specialist will serve as the primary operational anchor for the Saudi Arabia team, ensuring smooth onboarding, full regulatory compliance across government portals, and comprehensive employee support.

Key Responsibilities

• Manage relationships with Saudi regulatory authorities, ensuring full compliance with Saudi Labor Law.
• Execute operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, covering new issuance, renewals, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries across offices, providing resolutions within designated SLAs.
• Oversee medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for new joiners in Saudi Arabia.
• Maintain Saudi office facilities, manage office supplies and inventory, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process and handle vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain relationships with vendors, landlords, and service providers.
• Arrange business travel logistics for team members, including flight bookings, hotel accommodations, local transportation, per diem management, and event coordination.

Required Character Traits

• Analytical Thinking and Problem-Solving: Ability to approach problems systematically, utilize data, and identify effective solutions.
• Ownership and Accountability: Demonstrates responsibility and commitment to completing projects.
• Communication: Clearly articulates ideas and actively listens to others across teams.
• Collaboration: Works effectively with colleagues to achieve team objectives.
• Adaptability and Learning: Adjusts to changes and continuously acquires new skills or tools.
• Mentorship and Knowledge Sharing: Supports the growth of others and shares expertise.
• Resilience: Maintains composure under pressure and addresses setbacks constructively.
• Quality and Attention to Detail: Executes tasks meticulously and strives for continuous improvement.
• Advocacy and Innovation: Promotes best practices, efficiency, and new ideas.

The People Department

The People Department at Unifonic focuses on attracting, developing, and retaining talent. It is committed to fostering a positive and inclusive work environment, ensuring that all colleagues feel valued, supported, and empowered. The department manages all aspects of human resources, including recruiting, onboarding, training, and development, and plays a role in cultivating a culture of collaboration and continuous improvement.