Corporate Operations Specialist

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. With over 25 years of research and development in conversational AI, the company serves more than 5,000 enterprises across the MENA region. Unifonic is recognized as a Great Place to Work® and is pioneering sovereign, agentic AI through its Agentic Studio platform.

The Role of Corporate Operations Specialist

As a Corporate Operations Specialist, you will manage daily HR operations, government relations (GRO), local labor compliance, office administration, and vendor management for Unifonic. This full-time position is based in Riyadh, Riyadh Province, and requires 2-5 years of relevant experience. You will serve as the primary operational anchor for the Saudi Arabia team, ensuring smooth onboarding processes, full regulatory compliance across government portals, and comprehensive employee support.

Key Responsibilities

• Manage relationships with Saudi regulatory authorities, ensuring full compliance with Saudi Labor Law.
• Execute all operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, including new issuance for Saudi joiners, renewals for existing employees, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries across offices, providing resolutions within designated SLAs.
• Oversee medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for all new joiners in Saudi Arabia.
• Maintain Saudi office facilities, oversee office supplies, manage inventory, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process and handle vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain strong relationships with vendors, landlords, and service providers to support smooth operations.
• Arrange business travel logistics for team members at all levels, including flight bookings, hotel accommodations, local transportation, per diem management, and venue/event coordination.

Required Experience and Qualifications

• 2-5 years of experience in corporate operations, HR operations, or a related field.
• Demonstrated understanding of Saudi Labor Law and regulatory compliance.
• Proficiency in managing tasks on Saudi government portals such as Qiwa, Mudad, Muqeem, and GOSI.
• Experience with visa processing (Iqama, business, work) and official document renewals.
• Strong organizational skills and attention to detail in administrative and financial tasks.
• Ability to manage vendor relationships and coordinate travel logistics effectively.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic team environment, providing essential operational support to ensure the smooth functioning of Unifonic's Saudi Arabia operations.