Corporate Operations Specialist

About Unifonic and the Role

Unifonic, recognized as a Great Place to Work®, is an AI-native customer experience platform focused on emerging markets. With over 25 years of conversational AI research and development, Unifonic serves more than 5,000 enterprises across MENA. The company is developing sovereign, agentic AI through its Agentic Studio platform. This full-time position for a Corporate Operations Specialist is based in Riyadh, Riyadh Province, and requires 2-5 years of experience.

Role Overview

As a Corporate Operations Specialist, you will manage daily HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. This role serves as the primary operational anchor for the Saudi Arabia team, ensuring smooth onboarding processes, full regulatory compliance across government portals, and comprehensive employee support.

Key Responsibilities

• Manage relationships with Saudi regulatory authorities, ensuring full compliance with Saudi Labor Law.
• Execute all operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, including new issuance, renewals, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries across offices, providing resolutions within designated SLAs.
• Oversee medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for all new joiners in Saudi Arabia.
• Maintain Saudi office facilities, manage office supplies and inventory, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process and handle vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain relationships with vendors, landlords, and service providers to support operations.
• Arrange business travel logistics for team members, including flight bookings, hotel accommodations, local transportation, per diem management, and event coordination.

Required Experience and Skills

Candidates should possess 2-5 years of relevant experience. Key character traits for this role include:

• Analytical Thinking and Problem-Solving: Ability to approach problems clearly, utilize data, and identify solutions.
• Ownership and Accountability: Taking responsibility and ensuring projects are completed.
• Communication: Clearly explaining ideas and actively listening to others across teams.
• Collaboration: Working effectively with others and supporting team objectives.
• Adaptability and Learning: Adjusting to change and continuously acquiring new skills or tools.
• Mentorship and Knowledge Sharing: Contributing to the growth of others and sharing expertise.
• Resilience: Maintaining composure under pressure and addressing setbacks constructively.
• Quality and Attention to Detail: Executing tasks carefully and striving for continuous improvement.
• Advocacy and Innovation: Promoting best practices, efficiency, and new ideas.

Work Environment

The People Department at Unifonic focuses on attracting, developing, and retaining talent, fostering a positive and inclusive work environment. The team is responsible for all aspects of people operations, including recruiting, onboarding, training, and development, while promoting a culture of collaboration and continuous improvement.