CUSTOMER RELATIONSHIP MANAGEMENT SPECIALIST📣 Job Ad

About Aldawaa Medical Services Co.

Aldawaa Medical Services Co. (DMSCO) is a leading healthcare company in Saudi Arabia, with its origins tracing back to Al-Dawaa Pharmacies established in 1993 in Al-Khobar. The company and its pharmacies maintain their base in the Eastern Province, serving the Kingdom's healthcare sector.

Job Summary

Aldawaa Medical Services Co. is seeking a Customer Relationship Management Specialist to join its team. This full-time position is based in Riyadh and focuses on managing and enhancing customer relationships within the company's operations.

Role Overview

The Customer Relationship Management Specialist will be responsible for implementing and maintaining CRM strategies to optimize customer interactions and improve overall customer satisfaction. This role involves working closely with various departments to ensure a cohesive approach to customer engagement and service delivery.

Key Responsibilities

• Manage and update customer databases to ensure accuracy and completeness.
• Support the development and execution of CRM campaigns and initiatives.
• Monitor customer feedback and identify areas for improvement in customer service.
• Collaborate with sales and marketing teams to align CRM activities with business objectives.
• Prepare reports on CRM performance and customer engagement metrics.

Work Environment

This is a full-time position located in Riyadh, Saudi Arabia. The successful candidate will work within a professional environment dedicated to healthcare services and customer satisfaction.

Application Process

Candidates interested in the Customer Relationship Management Specialist role are encouraged to apply. Salary details will be discussed during the interview process.