Customer Service Agent📣 Job Ad

About Ninja

Ninja is a quick-commerce company dedicated to providing efficient and reliable delivery services. Operating within Riyadh, Riyadh Province, Ninja focuses on optimizing customer experience through swift operations and dedicated support.

The Role of a Customer Service Agent

As a Customer Service Agent at Ninja, you will serve as a frontline representative, providing essential support to our customer base. This full-time position is central to handling customer inquiries, resolving issues, and ensuring a positive experience across all interactions, contributing directly to customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries through various channels, including phone, email, and chat, while maintaining a professional demeanor.
• Assist customers with concerns related to orders, product information, and service-specific queries.
• Listen to customer feedback and provide effective, timely solutions.
• Accurately document customer interactions and maintain updated records within the CRM system.
• Follow up with customers to confirm satisfactory resolution of their issues.
• Collaborate with internal departments to address customer needs and enhance service delivery.
• Participate in training sessions to improve product knowledge and refine service skills.
• Contribute ideas and feedback aimed at improving the overall customer service process.

Required Skills and Attributes

• Demonstrated ability to communicate clearly and professionally, both verbally and in writing.
• Strong problem-solving skills with a focus on customer satisfaction.
• Proficiency in using CRM systems for accurate data entry and record keeping.
• Ability to work collaboratively within a team environment.
• Commitment to continuous learning and skill development.

Work Environment and Type

This is a full-time position based in Riyadh, within the Riyadh Province.

Application Process

Interested candidates are encouraged to apply.