Customer Service - English📣 Job Ad
in 2p Perfect Presentation
about 1 hour ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
2P Perfect Presentation is seeking a Customer Service - English Agent to join our team in Riyadh, Saudi Arabia. This role is designed for a proactive, solutions-oriented individual passionate about delivering exceptional customer service. As a CX Agent, you will play a key role in ensuring clients have a seamless and positive interaction with our company.
Key Responsibilities
- Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.
- Serve as the primary point of contact for clients, ensuring their needs are fully understood and addressed in a timely manner to meet and exceed expectations.
- Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively.
- Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives.
- Collaborate with internal teams to ensure customer feedback is used to enhance products and services.
- Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.
- Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.
- Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.
Qualifications and Requirements
- Fluent in English (both written and spoken).
- A Bachelor's degree with an English background is considered a plus.
- 1-3 years of experience in customer service or customer experience roles.
- Experience with customer service platforms and CRM tools.
- Strong written and verbal communication skills in English.
- Ability to explain technical information clearly to non-technical customers.
- Capacity to think critically and resolve complex issues efficiently.
- Ability to handle challenging situations with professionalism and empathy.
- Strong customer service orientation with a focus on delivering high-quality solutions.
- Ability to maintain a positive attitude and ensure customer satisfaction in all interactions.
- Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams.
- Strong attention to detail with the ability to manage multiple tasks and priorities.
Required Skills
- Customer Service
- Customer Experience Management
- Customer Journey Mapping
- Issue Resolution
- BPO Operations
- Feedback Gathering
- Professionalism
- Empathy
- Performance Metrics Monitoring
- CRM Tools
- Written Communication
- Verbal Communication
- Technical Explanation
- Critical Thinking
- Problem-Solving
- Customer-Centric Mindset
- Collaboration
- Teamwork
- Organizational Skills
- Attention to Detail
- Task Management
- Priority Management
Work Environment
This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity for individuals with 0-1 years of experience to develop within a customer-centric environment.
Requirements
- No experience required
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