Customer Solutions Consultant

About the Role

Unifonic is seeking a Customer Solutions Consultant to join its team in Riyadh. This full-time role requires 2-5 years of experience and focuses on enabling customers to achieve digital transformation through cloud communication solutions. The consultant will lead collaboration with virtual teams, including sales, engineers, and support, to build strong customer relationships and influence long-term strategic direction. Key responsibilities include advising CXOs and technology decision-makers, evaluating cloud communication strategies, recommending tailored solutions, and ensuring successful adoption while driving customer satisfaction.

About Unifonic

Unifonic operates in the CPaaS (Communication Platform as a Service) sector, providing business communication solutions. The company has been recognized as a Great Place to Work® and comprises over 400 team members serving more than 5000 customer-centric companies. Unifonic fosters a collaborative work environment where creativity and new ideas are encouraged. The Sales team functions as trusted consultants, collaborating with other departments to ensure products and services meet customer needs. As shareholders, employees are referred to as Unifones, reflecting a shared commitment.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, contributing to the shaping of relevant solutions.
• Support problem escalation and best-practice efforts to enhance clients' and internal teams' effective use of Unifonic's products.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely and organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team, providing clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as necessary to close deals.

Required Skills and Experience

• 2-5 years of experience in a relevant field.
• Ability to create a positive customer experience by aligning product/service offerings with needs.
• Proficiency in understanding and troubleshooting customer needs, translating them into workable solutions.
• Strong interpersonal skills, with comfort in engaging multiple stakeholders and collaborating with virtual/cross-functional teams.
• Analytical thinking and a problem-solving approach, utilizing data to identify solutions.
• Strong sense of ownership and accountability, ensuring projects are completed.
• Excellent communication skills for explaining ideas clearly and listening across teams.
• Collaborative mindset, working effectively with others and supporting team goals.
• Adaptability and a commitment to continuous learning of new skills or tools.
• Willingness to mentor others and share knowledge.
• Resilience under pressure, handling setbacks constructively.
• High quality standards and attention to detail, striving for continuous improvement.
• Advocacy for best practices, efficiency, and innovation.

Team and Work Environment

The Customer Solutions Consultant will operate within a dynamic and collaborative environment, working closely with sales, product, support, engineering, and customer success teams. This role involves significant interaction with both internal stakeholders and external clients, requiring strong teamwork and communication skills to navigate complex solutions and ensure customer satisfaction.

Application Process

Candidates interested in this full-time position are encouraged to apply.