Customer Solutions Consultant📣 Job Ad

About Unifonic and the Role

Unifonic, recognized as a Great Place to Work®, is a dynamic CPaaS (Communication Platform as a Service) startup focused on transforming business communication. With a team of over 400 dedicated Unifones, the company serves more than 5000 customer-centric organizations. We are seeking a Customer Solutions Consultant to join our Sales team in Riyadh, Riyadh Province. This full-time role requires 2-5 years of relevant experience and offers a competitive salary and bonus.

Role Overview

The Customer Solutions Consultant is responsible for guiding customers through digital transformation using cloud communication solutions. This involves leading collaborative efforts with a virtual team comprising sales, engineering, and support resources. Key accountabilities include building and maintaining strong customer relationships, influencing long-term strategic direction, serving as a trusted advisor, and driving executive-level engagement with CXOs and technology decision-makers. The consultant will evaluate customer cloud communication strategies, recommend solutions aligned with business and technical requirements, address deployment challenges, and ensure successful adoption to enhance customer satisfaction.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, contributing to the development of relevant solutions.
• Support problem escalation and best-practice initiatives to help clients and internal teams effectively utilize Unifonic's products.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely and organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Ensure clean handoff of won deals to the Customer Success team, providing clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Required Experience and Skills

• 2-5 years of experience in a relevant field.
• Ability to create a positive customer experience by matching appropriate product/service offerings to their needs.
• Ability to understand and troubleshoot customer needs, translating them into workable solutions.
• Strong interpersonal skills, comfortable engaging multiple stakeholders and collaborating with virtual/cross-functional teams.

Technical Competencies

• Familiarity with cloud communications platforms (SMS, Voice, WhatsApp, Email).
• Understanding of REST APIs, JSON, and webhooks.
• Knowledge of SaaS and CPaaS fundamentals.
• Experience with solution architecture and technical discovery processes.
• Exposure to conversational AI and chatbot platforms.
• Proficiency in product demonstrations and proof-of-concept delivery.
• Experience with CRM and API integrations.
• Capability in technical troubleshooting and deployment support.

Character Traits and Professional Qualities

• Analytical thinking and problem-solving skills, with an ability to approach problems clearly, utilize data, and identify solutions.
• Strong sense of ownership and accountability, ensuring projects are followed through to completion.
• Effective communication skills, capable of explaining ideas clearly and actively listening across teams.
• Collaborative mindset, working effectively with others to support team goals.
• Adaptability and a commitment to continuous learning of new skills or tools.
• A willingness to mentor others and share knowledge.
• Resilience, maintaining composure under pressure and handling setbacks constructively.
• Dedication to quality and attention to detail, striving for continuous improvement.
• Advocacy for best practices, efficiency, and innovation.