Customer Support Specialist

About the Role

Boeing Global Services is seeking a Customer Support Specialist to join the Supply Chain Execution organization. This full-time position is primarily based in Riyadh, Saudi Arabia, with Jeddah also considered as a secondary location. The selected candidate will function as a Customer Program Manager, supporting clients across the Middle East and Africa regions.

Key Responsibilities

• Create, maintain, and advance customer relationships, developing an understanding of customer culture and business strategies.
• Interact with customers and internal partners through face-to-face/virtual meetings, phone calls, emails, and other media.
• Manage customer account health and provide customer support.
• Collaborate with customers to determine specific needs and recommend potential solutions, involving internal partners as needed.
• Develop, prepare, and deliver presentations to customers and internal organizations.
• Advise customers regarding the status, changes, or improvements of orders and follow up on account-related issues.
• Utilize multiple Boeing systems in a fast-paced environment.
• Respond to customer inquiries and provide information regarding Boeing products, services, processes, and operations.
• Respond to customer inquiries and facilitate delivery problem resolution.
• Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
• Coordinate collection and processing, and analyze supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products, or related services.
• Analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems.
• Monitor and share key performance metrics with customers and internal partners.
• Interface with customers and internal Boeing resources.

Qualifications and Experience

Candidates should possess 4+years of relevant experience. This position requires minimal travel, both domestically and internationally.

Benefits

• Competitive base pay and incentive programs.
• Industry-leading tuition assistance program with direct institutional payments.
• Access to resources and opportunities for career growth.
• Up to a $10,000 match for contributions to eligible nonprofit organizations.