Digital Sales Officer📣 Job Ad

About the Role

Lendo is seeking a Digital Sales Officer to join its Commercial team in Riyadh. This full-time position is central to engaging with prospective customers, understanding their financing needs, and introducing Lendo's financial solutions. The role operates within a fast-paced FinTech environment, focusing on handling a high volume of customer interactions and converting inquiries into successful financing applications.

Customer Engagement

The Digital Sales Officer will be responsible for direct customer interaction, ensuring a professional and effective communication flow:

• Make high-volume inbound and outbound calls to prospective customers.
• Understand each customer's financing requirements through effective questioning and active listening.
• Clearly explain Lendo's financing solutions and guide customers through the application process.
• Deliver a professional, positive, and customer-focused experience during every interaction.

Sales and Lead Conversion

A key aspect of this role involves driving sales and maximizing lead conversion through proactive efforts:

• Qualify leads and identify suitable financing opportunities based on customer needs.
• Proactively follow up with customers to maximize conversion rates.
• Achieve daily, weekly, and monthly activity and sales targets.
• Identify opportunities to improve customer engagement and conversion performance.

CRM and Operational Support

The role requires diligent record-keeping and collaboration to ensure smooth operations and continuous improvement:

• Maintain accurate and up-to-date customer records within the CRM system.
• Record all customer interactions, outcomes, and follow-up actions.
• Ensure customer information is complete and compliant with internal processes.
• Support accurate pipeline management and reporting.
• Work closely with Customer Care, Marketing, and Relationship Managers to ensure a seamless customer journey.
• Share customer feedback and market insights to support continuous improvement.

Candidate Requirements

Prospective candidates should meet the following qualifications and possess the specified skills:

• Bachelor's degree is preferred but not essential.
• Previous experience in telesales, inside sales, customer service, business development, or a call center environment is preferred.
• Experience using a CRM platform (*, HubSpot, Salesforce, or similar) is advantageous.
• Basic understanding of financial products or financial services is desirable.
• Strong verbal communication, interpersonal, and relationship-building skills.
• Comfortable working in a target-driven, fast-paced sales environment.
• Highly organized with excellent attention to detail and follow-through.

Work Setting

This full-time position is based in Riyadh, operating within Lendo's dynamic and scaling FinTech environment.