Dir Sales📣 Job Ad

About the Role

Marriott International is seeking a Director of Sales to join our team in Riyadh, Saudi Arabia. This full-time position is central to leading and managing all daily sales activities, with a primary focus on cultivating long-term, value-based customer relationships. The Director of Sales will be instrumental in achieving property sales objectives and contributing to the overall success of the sales function.

Leadership and Sales Strategy

• Provide positive and aggressive leadership to ensure maximum revenue potential, setting an example with personal booking goals.
• Collaborate with the sales leader to ensure a clear understanding and effective implementation of the sales strategy for the assigned segment.
• Work with the management team to develop and execute a comprehensive sales plan addressing revenue targets, customer needs, and market dynamics for the segment.
• Assist in the development and implementation of both internal and external promotional activities.

Revenue Maximization and Data Analysis

• Achieve personal booking goals and recommend booking goals for direct reports.
• Approve space release for catering to maximize revenue, particularly in the absence of a Business Evaluation Manager.
• Analyze market information using sales systems and implement strategies to achieve the property’s financial room and catering goals.
• Assist Revenue Management in completing accurate six-period projections.
• Review sales and catering guest satisfaction results to identify areas for continuous improvement.

Customer Service Excellence

• Display leadership in guest hospitality, exemplify customer service, and set a positive example for guest relations.
• Interact with guests to gather feedback on product quality and service levels, including during pre- and post-convention meetings.
• Empower employees to deliver excellent customer service and provide feedback on service behaviors.
• Incorporate guest satisfaction as a key component of department meetings, focusing on continuous improvement.
• Execute and support the company’s Customer Service Standards and the property’s Brand Standards, practicing daily service basics.
• Serve customers by understanding their needs, recommending appropriate features and services, and ensuring satisfaction before and during programs/events.

Relationship Management and Team Development

• Develop and manage relationships with key internal and external stakeholders.
• Collaborate with off-property sales channels (*, Event Booking Center, Market Sales, GSO) to ensure property needs are met and sales efforts are complementary.
• Work with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations.
• Attend customer events, trade shows, and sales missions to maintain, build, and develop key relationships.
• Monitor all day-to-day activities of direct reports and participate in sales calls to acquire and close new business.
• Execute operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
• Interview and hire management and hourly employees with the appropriate skills and utilize available on-the-job training tools.

Qualifications and Experience

Candidates for the Director of Sales position should meet one of the following educational and experience criteria:

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, combined with 3 years of experience in sales and marketing or a related professional area.
• OR a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, combined with 1 year of experience in sales and marketing or a related professional area.