Director of Operations

About the Role

Marriott International is seeking a Director of Operations to lead the strategic business aspects of hotel operations. This full-time position is based in Riyadh and Ad Dir'iyah and requires 2-5 years of relevant experience. The Director of Operations will oversee various departments including Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance, working with department heads to develop and implement strategies aligned with brand service initiatives.

Key Responsibilities

• Function as the strategic business leader for hotel operations, ensuring alignment with brand service strategy and initiatives.
• Develop and implement property-wide strategies to meet or exceed customer and employee needs and expectations, ensuring a return on investment.
• Demonstrate and communicate key drivers of guest satisfaction, analyze service issues, and identify trends to achieve goals.
• Monitor hotel operations sales performance against budget, review financial statements, and coach the operations team to manage occupancy, rate, wages, and controllable expenses effectively.
• Champion the brand’s service vision, ensuring alignment among hotel leadership teams and developing systems for employees to understand guest satisfaction results.
• Review guest feedback with the leadership team, respond to and handle guest problems, and maintain visibility to obtain feedback on product quality and service levels.
• Facilitate the development of creative solutions to improve guest satisfaction, ensure fair and equitable treatment of employees, and foster commitment to excellent service.
• Set goals and expectations for direct reports, conduct annual performance appraisals, and ensure property policies and disciplinary procedures adhere to Standard and Local Operating Procedures (SOPs and LSOPs).

Qualifications and Experience

• 2-5 years of experience in hotel operations or a related field.
• Demonstrated ability to manage profitability, including monitoring sales performance and controlling expenses.
• Experience in leading and developing operational and departmental teams.
• Proven capability in managing the guest experience and addressing feedback effectively.
• Strong understanding of human resources activities, including performance management and employee relations.

About The Luxury Collection

The Luxury Collection Hotels & Resorts, part of Marriott International, offers authentic experiences across over 120 properties in more than 35 countries. With a history spanning over 100 years, The Luxury Collection is built on a foundation of celebrated and iconic properties, continuously evolving to meet the desires of luxury travelers. Each hotel and resort serves as a unique expression of its locale, providing a portal to the destination’s cultural charms and treasures. This role is suited for individuals who appreciate evocative storytelling, possess a keen interest in destination heritage, and are committed to delivering genuine, personalized, and anticipatory hospitality.