Director of Operations📣 Job Ad

About the Role

Hilton Riyadh Hotel & Residences is seeking a Director of Operations for a full-time position in Riyadh. This role involves leading the daily operational functions of the hotel and ensuring the consistent delivery of memorable guest experiences. The Director of Operations is responsible for maintaining high standards of service quality and operational efficiency across all departments.

Key Responsibilities

• Lead, direct, and manage daily hotel operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards.
• Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience and drive long-term service quality improvements.
• Identify gaps in processes or team performance and implement strategies for improvement to enhance overall performance and productivity.
• Drive the hotel’s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics.
• Cultivate a high-performing team by driving engagement and retention through performance management, professional development, and recognition programs.

Core Values and Qualities

At Hilton, specific core values define what is required for success and guide the qualities sought in every team member. These include:

• A passion for hospitality.
• Acting with integrity and consistently doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives optimal outcomes.
• A sense of ownership and accountability.
• A focus on the present, bringing urgency and discipline to every moment, recognizing its potential for lasting impact.

Workplace Culture

Hilton is recognized for its workplace culture, which has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. As a global leader in hospitality, the company focuses on building an environment that supports its team members while delivering exceptional guest experiences.

Application Details

This full-time position offers an opportunity to contribute to a leading hospitality brand in Riyadh. Candidates who meet the outlined responsibilities and embody the core values are encouraged to apply.