Duty Supervisor RUH📣 Job Ad

About the Role

Etihad is seeking a Duty Supervisor to join its operations team in Riyadh, Saudi Arabia. This full-time position involves planning, directing, and supervising airport operations. The role requires overseeing team and service provider performance to ensure that financial, customer service, quality, safety, and security objectives are met in accordance with all applicable regulatory and company requirements and standards.

Key Responsibilities

• Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to arrival/departure checklists, brand requirements, company policies, and regulatory standards.
• Manage safety and security outcomes during shifts through hazard identification, safety and compliance monitoring, and reporting.
• Ensure all flight editing and special guest requirements are met, including the assessment, planning, and coordination of VIP/MAAS, PRM, and other special category guests.
• Liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and minimize impact on guest service and operational integrity.
• Deliver, maintain, and rehearse the station emergency response plan, disruption planning, diversion/delay handling, and business continuity plans.
• Ensure on-time performance on a shift basis, including coordination, mitigation, accurate reporting, and follow-up of delays.
• Promote airport ancillary sales, ensure process compliance, and adhere to associated targets.
• Promote, deliver, monitor, and report on customer service-related standards, including performance against associated KPIs.
• Ensure adherence to local authority requirements, including arrival/departure documentation and reporting.
• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks at the station level on a shift basis.
• Identify and report safety and security-related occurrences and hazards in accordance with company procedures and local regulations.

Required Experience

Candidates for the Duty Supervisor position should possess 5-10 years of relevant experience in airport operations or a similar field.

About Etihad

Etihad Airways is the national airline of the UAE, playing a role in shaping the future of global aviation. From its hub in Abu Dhabi, the airline connects people across continents and cultures. Etihad is committed to its "Journey 2030" ambition, which focuses on doubling its fleet, expanding its network, and developing its people for a new era of excellence.

Work Environment

This is a full-time role based in Riyadh, Saudi Arabia, operating within the dynamic environment of airport operations.

Application Information

Interested candidates are encouraged to apply for this position.