E Commerce Key Account Manager

About the Role

Americana Foods is seeking an E Commerce Key Account Manager to join our team in Riyadh, Saudi Arabia. This full-time role is central to driving the performance of our strategic e-commerce account cluster. The successful candidate will lead joint business planning, promotional discipline, availability management, commercial negotiations, and senior stakeholder engagement, working in close alignment with the Head of E-Commerce.

Account Planning and Strategy

• Co-develop annual joint business plans and account targets with the Head of E-Commerce.
• Build monthly and quarterly account plans encompassing sales, net revenue, margin, assortment, promotional investment, availability, and content.
• Identify expansion, activation, and category growth opportunities across the strategic account cluster.
• Prepare account plans, review packs, and recommendation papers for senior approval.

Commercial Management

• Manage promotional calendars, budget approvals, investment tracking, commercial terms, and fee mechanics.
• Drive net revenue improvement through promotion discipline, deduction control, and renegotiation of commercial support as required.
• Monitor sell-through, out-of-stock triggers, pricing compliance, deductions, and availability risks.
• Escalate major commercial decisions to the Head of E-Commerce for joint sign-off.

Strategic Relationships and Digital Shelf

• Serve as the primary day-to-day commercial contact while supporting senior-level engagement led jointly with the Head of E-Commerce.
• Conduct business reviews, manage commercial disputes, and maintain senior stakeholder relationships.
• Ensure hero SKU availability, accurate pricing, complete content, search visibility, and digital shelf compliance.
• Align with Sales Operations on fulfilment readiness, field issues, claims visibility, and campaign execution.

Key Performance Indicators

• Gross sales and net revenue percentage versus plan for the strategic account cluster.
• Net revenue recovery against agreed improvement milestones.
• Promotion budget control, deduction validation, and claim reduction.
• Hero SKU availability and out-of-stock resolution speed.
• Joint business plan milestone delivery.
• Quality and timeliness of weekly performance updates and monthly review materials.

Required Qualifications

• A minimum of 5-10 years of experience in a relevant role.
• Strong capability in negotiation, stakeholder management, business review, and commercial analytics.
• Proven ability to manage high-value accounts with disciplined escalation and joint decision-making.
• A strong understanding of digital shelf dynamics, promotions, availability, deductions, and fulfilment dependencies.