Employee Benefits Coordinator

About the Role

ضمان لوساطة التأمين is seeking an Employee Benefits Coordinator to join their team in Riyadh, Saudi Arabia. This full-time role involves coordinating and supporting daily operations related to clients' medical insurance policies, ensuring efficient service delivery through effective communication with insurance companies and clients. The position requires 0-1 years of experience.

Role Overview

The Employee Benefits Coordinator will manage policy administration, handle client requests, follow up on claims, and coordinate medical approvals. This role is central to maintaining service quality and ensuring client satisfaction by acting as a key liaison between clients and insurance providers.

Key Responsibilities

• Assist in issuing and renewing medical insurance policies in coordination with insurance companies.
• Process and follow up on member additions, deletions, and policy amendments.
• Ensure the accuracy and timely updating of insured members' information.
• Follow up on medical insurance card issuance and coverage activation.
• Handle client inquiries related to medical insurance policies and coverage.
• Coordinate with insurance companies to resolve operational issues and client requests.
• Monitor pending requests and ensure timely completion.
• Follow up with insurance companies on delayed or rejected medical claims.
• Coordinate and monitor medical approval requests and related issues.
• Assist clients with insurance-related concerns and escalate complex cases when necessary.
• Monitor policy expiration dates and assist with renewal procedures.
• Collect and update insured members' data and required documentation.
• Assist in preparing operational reports and medical claims reports.
• Support the team in reviewing medical insurance quotations and preparing relevant documentation.
• Ensure compliance with applicable insurance regulations and internal procedures.
• Maintain the confidentiality of client information and medical records.
• Ensure accuracy and completeness of insurance-related documentation.

Qualifications and Experience

• 0-1 years of experience in a related field.
• Strong communication skills for effective interaction with clients and insurance companies.
• Ability to manage multiple tasks and ensure timely completion of requests.
• Attention to detail for accurate policy administration and data management.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working within a team to support clients and coordinate with various insurance providers.

Application Process

Interested candidates who meet the qualifications are encouraged to apply. Salary details will be discussed during the interview process.