Executive Sales (Saudi Only)📣 Job Ad

About Four Points by Sheraton

Four Points by Sheraton, a brand within Marriott International, offers a setting where timeless classics blend with modern details, and business meets pleasure. As part of our united community, we aim to provide guests with exactly what they need in an uncomplicated way. This environment fosters a sense of belonging, where every team member is welcome and supported.

The Executive Sales Role

We are seeking an Executive Sales professional to join our full-time team in Riyadh, Saudi Arabia. This role is suitable for candidates with 0-1 years of experience and focuses on maximizing revenue, maintaining guest loyalty, and providing comprehensive support to sales and marketing operations within the hotel.

Key Sales and Reservation Responsibilities

• Utilize sales techniques to maximize revenue, including up-selling, while maintaining existing guest loyalty to Marriott.
• Promote awareness of the brand image both internally and externally.
• Determine and provide complimentaries to guests as gestures for their patronage, such as rewards points, show tickets, or gift certificates.
• Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.

Guest Relations and Operational Support

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate individuals or departments (*, Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Professional Standards and Requirements

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Assist management in training and motivating employees; serve as a role model.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Ability to read and visually verify information in a variety of formats.
• Capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.

Work Context

This full-time position is based at Four Points by Sheraton in Riyadh, Saudi Arabia. The Executive Sales professional will perform duties as requested by Supervisors, contributing to a supportive and guest-focused environment.