Ict Services Technician Jobs in Al khobar

About the Role

Intech Automation & Intelligence is seeking a skilled Instrument & Hydraulic Technician to join its team in Al Khobar, Eastern Saudi Arabia. This role is essential for the safe and efficient operation of oil and gas production facilities. The technician will be responsible for maintaining wellhead control systems, instrumentation, and hydraulic components, ensuring compliance with industry safety and regulatory standards.

Key Responsibilities

• Install, calibrate, troubleshoot, and maintain process control instruments, including pressure, temperature, level, and flow transmitters/switches.
• Perform loop checks, signal testing, and verification of field instruments.
• Install, maintain, and repair wellhead electrical components, such as motors, actuators, and power distribution panels.
• Troubleshoot electrical faults within wellhead control panels, motorized actuators, and power circuits.
• Read and interpret electrical schematics, wiring diagrams, and control system documentation.
• Repair and troubleshoot wellhead hydraulic control systems, including High-Integrity Pressure Protection Systems (HIPPS), Surface Safety Valves (SSVs), and Subsurface Safety Valves (SSSVs).
• Diagnose and resolve hydraulic failures, leaks, and pressure-related issues.
• Read and interpret hydraulic schematics, P&IDs, and technical drawings.
• Maintain and repair hydraulic power units (HPUs) and emergency shutdown (ESD) systems for wellheads.

Qualifications and Requirements

• Diploma in Instrumentation or Bachelor's degree in Electronics (DAE Instrumentation/BS Electronics).
• A minimum of 3-4 years of industrial experience.
• Proven industrial experience coupled with familiarity with industrial safety standards is essential.
• Experience in the Oil & Gas and petrochemical sectors will be highly preferred.
• Previous experience working in Saudi Arabia, possession of a transferable Iqama, and a valid driving license are preferred.
• Ability to understand and speak English clearly.

Required Skills

• Instrument Calibration
• Instrumentation Troubleshooting
• Hydraulic System Troubleshooting
• Electrical Component Repair
• Reading Electrical Schematics
• Reading Hydraulic Schematics
• Wellhead Control Systems
• Emergency Shutdown (ESD) Systems
• High-Integrity Pressure Protection System (HIPPS)
• Surface Safety Valves (SSVs)
• Subsurface Safety Valves (SSSVs)
• Hydraulic Power Units (HPUs)
• Industrial Safety Standards
• English Communication

Work Environment and Location

This is a full-time position based in Al Khobar, Eastern Saudi Arabia. Intech Automation & Intelligence fosters an inclusive environment that celebrates diversity and collaboration.

Compensation and Benefits

Intech Automation & Intelligence offers competitive compensation, annual bonuses, site allowances, comprehensive medical insurance for employees and dependents, and paid time off. The company provides learning opportunities through training programs and certifications and is committed to work-life balance. Global exposure on international projects is also a component of this role.

About the Role

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, is seeking a dedicated Support Services Specialist to join its team in Al Khobar, Eastern Province, Saudi Arabia. This role is essential for providing critical IT support to ensure the seamless operation of clients' technological infrastructure, leveraging TCS's extensive experience in partnering with major businesses worldwide.

As a Support Services Specialist, you will play a key part in resolving IT issues that require hands-on intervention, thereby contributing to the overall efficiency and satisfaction of end-users. This full-time position offers an opportunity to apply your technical expertise within a dynamic and supportive environment.

Key Responsibilities

• Provide in-person IT support for incidents and service requests that necessitate physical intervention.
• Perform operating system (OS) troubleshooting and mobile device troubleshooting for both Android and iOS platforms.
• Execute device setup, configuration, installation, and hardware replacement tasks.
• Address break-fix issues for laptops, desktops, peripherals, and other workplace devices.
• Manage and execute IMAC (Install, Move, Add, Change) activities for IT assets.
• Resolve IT incidents that cannot be addressed remotely by the service desk.
• Offer priority handling and coordination for VIP user support.
• Support meeting room technologies, audio-visual (AV) setups, and provide IT support for events.
• Coordinate effectively with hardware vendors (OEMs) and third-party service providers.
• Conduct walk-in support activities, including password resets, device replacements, and user onboarding/offboarding processes.
• Provide essential "hands and feet" support for LAN/Wi-Fi connectivity, printers, and peripheral devices.
• Maintain and manage asset inventory and stock records, including performing reconciliations.
• Support user onboarding, relocation, and offboarding activities.
• Provide loaner devices and manage spare parts during break-fix scenarios.
• Identify recurring issues and contribute to the knowledge base and shift-left initiatives to improve support efficiency.
• Communicate resolution timelines and status updates clearly to end-users.

Qualifications and Requirements

• Demonstrated strong knowledge of desktop/laptop hardware troubleshooting and OS management.
• Proficiency in understanding network basics, including LAN and Wi-Fi.
• Experience with IMAC activities and endpoint lifecycle management.
• Familiarity with ITSM tools, such as ServiceNow or equivalent platforms.
• Understanding of AV/meeting room support technologies.
• Experience in troubleshooting mobile devices (Android/iOS).
• Ability to provide VIP user support with a high level of professionalism and discretion.
• Skills in maintaining and managing asset inventory and stock records.
• Proficiency in contributing to knowledge base articles and participating in knowledge sharing initiatives.
• Excellent communication skills for effective interaction with users and stakeholders.
• Strong team collaboration abilities to work effectively within a support team.
• Competence in documentation and knowledge sharing practices.

Technical Skills

• Desktop/Laptop Hardware Troubleshooting
• Operating System (OS) Management
• Network Basics (LAN, Wi-Fi)
• Printers and Peripheral Devices Support
• IMAC Activities (Install, Move, Add, Change)
• Endpoint Lifecycle Management
• ITSM Tools (ServiceNow or equivalent)
• AV/Meeting Room Support Technologies
• Mobile Device Troubleshooting (Android/iOS)
• VIP User Support
• Asset Inventory and Stock Records Management
• Knowledge Base Contribution

Role Details

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role requires 5-10 years of experience. Candidates should possess a Diploma in Computer Science or a Bachelor's degree in Computer Science. ITIL, MS Certifications, or CCNA Certifications are preferred.

About the Role

WIKA Group, a global leader in measurement technology, is seeking an IT Help Desk Support professional to join their team in Al Khobar, Saudi Arabia. This full-time position is essential for maintaining the efficient operation of IT systems and providing critical support to end-users. The role contributes to a productive work environment by resolving technical issues and supporting IT initiatives.

With over 75 years of experience, WIKA Group focuses on enabling safe, efficient, and sustainable processes through advanced sensing solutions. Joining a team of over 11,000 employees, you will contribute to addressing global megatrends and driving innovation. This is an opportunity to develop your skills in line with technological advancements within a forward-thinking organization.

Key Responsibilities

• Provide first and second-level support for desktops, laptops, printers, and other peripherals.
• Troubleshoot and resolve hardware-related issues for various IT components.
• Install, configure, and maintain operating systems, specifically Windows, and mobile devices, including iOS.
• Deploy and support essential software applications, including MS Office, production tools, and other critical applications.
• Manage user accounts by creating, modifying, and deleting them as required.
• Administer user permissions and access rights to ensure data security and system integrity.
• Utilize Office 365 applications to enhance end-user productivity and collaboration.
• Handle technical issues independently and escalate complex problems to appropriate teams when necessary.
• Assist in the execution of IT projects initiated by the headquarters.
• Utilize remote desktop support tools and techniques for efficient troubleshooting.
• Ensure strict compliance with all IT security policies and standards.
• Track and manage IT assets, including computers, peripherals, and printers, maintaining accurate records.
• Perform CCTV management tasks as required.
• Oversee time and attendance management systems.
• Gather user requirements, analyze them, and provide informed recommendations.
• Document technical procedures and maintain accurate records of all support requests and resolutions.
• Continuously improve skills in alignment with new technology rollouts within the IT Department.

Qualifications and Requirements

• Proven experience in providing first and second-level IT support.
• Demonstrated ability to troubleshoot and resolve hardware and software issues.
• Experience with user account management, including creation, modification, and deletion.
• Familiarity with managing user permissions and access rights.
• Experience in gathering user requirements and making technical recommendations.
• Proficiency in documenting technical procedures and maintaining support request records.
• Experience with CCTV management and time & attendance management systems.

Required Skills

• Expertise in providing first and second-level support for desktops, laptops, printers, and peripherals.
• Strong hardware troubleshooting skills.
• Proficiency in installing, configuring, and maintaining Windows operating systems and iOS mobile devices.
• Experience deploying and supporting software applications, including MS Office and production tools.
• Solid understanding of networking concepts, protocols, and technologies such as TCP/IP, DNS, DHCP, and LAN/WAN configuration.
• Ability to troubleshoot network connectivity issues, including wireless and wired connections.
• Skilled in user account management and managing user permissions and access rights.
• Proven ability to handle Office 365 applications effectively to boost end-user productivity and collaboration.
• Excellent problem-solving abilities and a proactive approach to identifying and resolving technical issues.
• Proficiency with remote desktop support tools and techniques.
• Knowledge of IT security policies and standards.
• Experience with IT asset management.
• Strong communication and interpersonal skills, with the ability to explain technical information to non-technical users.
• Certifications such as CompTIA A+, CompTIA Network+, Microsoft certifications (MCSE), or Network certifications (CCNA) are highly desirable.
• Familiarity with MS SQL as a Data Base Administrator is a plus.

Work Environment and Details

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role requires flexibility to work outside regular business hours and participate in an on-call rotation as needed. The position requires 5-10 years of relevant experience.