Field Engineer (Arabic speaker)📣 Job Ad

Introduction to the Field Engineer Role

Motorola Solutions is seeking a dedicated Field Engineer (Arabic speaker) to join our International Services team in Riyadh. This full-time position is crucial for delivering mission-critical operational systems and ensuring optimal customer performance. At Motorola Solutions, we are committed to building and connecting technologies that help keep people safer everywhere, fostering collaboration for secure communities and nations.

Role Context and Team Expansion

In response to rapid advancements in IT and communications technologies, alongside increasing demand for Advanced Command & Control Center software solutions built on Cloud Computing, AI, and Machine Learning, our Services team is expanding. This role will provide essential field engineering services to our AMEA customers. Motorola Solutions invests in its employees, offering comprehensive training and certifications in required technologies and service management to support career advancement. The engineer will initially support the design and implementation of management, service, and maintenance solutions for customer networks, with the goal of independently leading these efforts.

Key Responsibilities

• Collaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.
• Provide high-quality technical and operational support for mission-critical IT and Radio systems, ensuring service level and operational key performance indicators are consistently met.
• Maintain system performance and availability through incident and performance management processes.
• Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).
• Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.
• Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.
• Conduct regular customer meetings to discuss service availability and performance.
• Address customer comments and inquiries related to specific project aspects or the entire project scope.
• Plan and execute technical tasks according to established instructions and processes.
• Respond to customer problems directly or through the internal customer interface.
• Troubleshoot and resolve technical design-related issues.
• Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.

Required Qualifications and Experience

• A minimum of 5 to 10 years of relevant experience in field engineering or on-site customer support.
• Proficiency in Arabic is required for effective communication with AMEA customers.
• Demonstrated ability to provide technical and operational support for complex IT and Radio systems.
• Experience with incident management, performance management, and adherence to Service Level Agreements.
• Strong problem-solving skills and the ability to troubleshoot technical design-related issues.

Role Objective

The primary objective of this role is to ensure all Service Obligations to the customer are met and to provide expert technical assistance and advice throughout the Maintenance Agreement lifecycle.

Company Commitment

Motorola Solutions is dedicated to fostering a close-knit global community, united by the pursuit of keeping people safer everywhere. We offer a supportive environment where employees receive comprehensive training and certifications, empowering them to excel in their roles and contribute to a safer future.