Field Support Technician📣 Job Ad

About the Role

BRAVANTIC is seeking a Field Support Technician to join its team in Riyadh. This full-time position is part of a company with 29 years of experience, focused on leveraging technology for sustainability and well-being, with operations in over five countries. The role supports clients' growth and technological transformation through IT and Information Systems services.

Key Responsibilities

• Perform on-site troubleshooting and repair of hardware, peripheral, and local connectivity failures that cannot be resolved remotely.
• Execute physical setups, moves, and additions for Windows workstations, Huawei switches, access points, and VoIP phones.
• Provide "smart hands" support to senior infrastructure engineers, assisting with physical server swaps, cable patching, and firewall racking.
• Process work orders using OpenText SMAX, accurately logging travel time, resolutions, and inventory parts utilized.

Required Qualifications

• Possess 3–4 years of hands-on experience in desktop support, field service, or as an IT technician.
• Demonstrate strong physical troubleshooting skills for PC hardware.
• Have basic knowledge of Huawei/Cisco patch panels, Windows OS, and VMware.
• Hold a valid local driver's license.
• Exhibit flexibility to travel frequently between project sites.

Preferred Certifications

Candidates holding CompTIA A+ or Network+ certifications will be considered favorably.

Work Environment and Benefits

This is a full-time position based in Riyadh. The role offers flexible hours, training opportunities for skill development, and operates within a young and dynamic environment with a specialized team. The company provides an attractive salary and supports personal and professional life balance.