Front Desk Receptionist📣 Job Ad

About Stella Stays

Stella Stays is a leader in the hospitality sector, established in 2019, focused on redefining living experiences through tech-driven, well-designed spaces for both short and long stays. The company offers fully furnished homes across MENA, bookable online for immediate move-in, complete with high-speed WiFi and amenities. Stella Stays operates in a high-growth environment, emphasizing innovation and development.

The Role of Front Desk Receptionist

Stella Stays is seeking a Front Desk Receptionist to join its team in Riyadh, Saudi Arabia. This full-time position requires an individual with strong organizational and detail-oriented skills to manage daily operations, ensure guest satisfaction, and facilitate effective communication among various stakeholders. The role is central to maintaining the professional appearance of the reception area and supporting administrative functions.

Key Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts.
• Supervise maintenance and cleaning teams, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize guest disruptions.
• Prepare and maintain daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors, including contract negotiation.
• Maintain data control and protect the confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages as needed.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with ad hoc administrative tasks.

Qualifications and Experience

• A minimum of 10 years of proven experience in operations and front desk management, preferably within the hospitality industry.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Strong organizational and multitasking abilities with excellent attention to detail.
• Excellent communication and interpersonal skills for effective interaction with guests and stakeholders.
• Proficiency in property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role operates within a dynamic team environment focused on delivering high-quality hospitality services and guest experiences.