Fulfillment Planning Specialist

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about 1 hour ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Job Description

About Ninja

Ninja is a quick-commerce company operating in Riyadh Province. We are seeking a Fulfillment Planning Specialist to join our team in Riyadh. This is a full-time position requiring 2-5 years of relevant experience.

Role Overview

The Fulfillment Planning Specialist will be responsible for managing store staffing across an assigned region. This role focuses on ensuring staffing requirements are met, monitoring daily attendance, coordinating replacements, and collaborating with third-party manpower providers to ensure all shifts are covered effectively.

Key Responsibilities

Coordinate with third-party manpower providers to staff store associate positions according to the staffing plan for each city and store.
Track staffing progress and report any coverage gaps to the Planning team and store management.
Monitor daily attendance, follow up on absences, late arrivals, and no-shows, and confirm replacements before shifts commence.
Follow up on trainee onboarding and acceptance based on attendance and performance. Track trainee drop-off rates and coordinate with stores and manpower providers to address recurring issues.
Review shift schedules against the staffing plan, upload them to the system, and follow up on any changes or discrepancies.
Monitor store associate turnover, identify its causes, and collaborate with store teams and manpower providers to improve retention.
Serve as the primary point of contact for manpower providers regarding staffing, documentation, and deployment. Review their performance against agreed service levels and escalate issues as necessary.